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At Gotta Have It Now we take pride in providing you with the highest quality merchandise at rock bottom prices.
- Returns Policy
We make no claim or guarantee of compatibility between products; it is the responsibility of the consumer to ensure compatibility prior to completing order.
Shipping and handling charges for returning items are responsibility of the buyer. We recommend that you insure your return shipment in case of any losses by the shipping carrier.
Any item received not in its original condition, we reserve the right to charge a restocking fee. The return must be returned with all the accessories that it originally came with and its original box / retail packaging. Any writing or deforming of the original package will cause the RMA to be subjected to additional fees. Do not tape or write on items or packaging.
We reserve the right to charge $10 for each accessory missing in the return. If you return a phone without the box we will charge a $5 fee to replace the box.
Returns are processed within 1 to 2 business days of receipt for refunds or replacements.
Refunds will not be issued until we have received the returned item. We'll notify you via e-mail of your refund once we've received and processed the returned item.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.