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- Email This Seller
Imagestore based in New York USA, is engaged in the retail of various electronics. Imagestore is the leading online source for laptop,laptop accessory,consume electronic,household goods,Camera,Video, Games and more. We specialize in electronics in order to offer the best prices and the highest quality products.Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store. Customer Phone service Call: 718-234-4488 9:00AM-5:00PM EST Mon-Fri. We respond email in 1- 24 business hours.
Further, we usually do the shipping by USPS or UPS. and ups,You can track the status of this order via USPS or UPS official website It takes a few days to update the status by the carrier."Ship Time" means the time the carrier takes to delivery your order. It does not include the time we take to process your order. We usually take 1 business days to process your order.
There is no weekend service for our Second or Next Day delivery . Therefore, a package that leaves on shipping carrier's distribution center on a Saturday or Sunday does not actually reach the buyer until Monday morning.
If you have any kind of questions, comments or suggestion, please just feel free to send email to
We always respond emails promptly.
7706 18th ave, Brooklyn, NY, 11214
- Returns Policy
Imagestore offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 45 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise.
By placing an order, you agree to the following policies:
Your return must meet the following criteria or it will be rejected and returned back to you at your cost.
All returns must include the following:
* Original Condition
* All accessories
* Manuals, warranty registration, etc.
* Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Check the Special Returns Policy below to see if it applies to your return. If not, then the following Basic Returns Policy applies:
(1) An RMA number must be requested within (45) days of the delivery date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. In the event an item is sold with "free shipping", Imagestore will refund the amount of sale.
(2) Damaged/DOA/Defective shipments reported within 7 days are immediately replaced free of charge (subject to stock availability).
(3) All returns with missing part (including, but not limited to, original manufacturer packing materials) will not be processed until the part is received.
(4) Customer is responsible for return shipping expenses. Replacements will be shipped at our expense.
(5) Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
(6) Refund will be issued after our warehouse receives, inspects, and processes your return. Newegg will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.