- Returns Policy
We offer a full 30 day satisfaction guarantee on all purchases made, when products are returned in original condition. This does not apply to PRC Cases which have been modified with cut-outs for the installation of accessories - these are considered custom items and are non-refundable. All other items returned in original condition in the 30 day window will be refunded 100%, minus any shipping cost. For items not returned in original condition and packaging, a 40% restocking fee will be assessed.
Please use our contact form to initiate a return for any reason or send us an email. Refunds will be processed back to the original form of payment on our receipt of the items returned. Please note that for credit card refunds it may take until the next billing cycle for the credit to appear on your account. Customers are responsible for the cost of return shipping when sending items back to ProgressiveRC, if you would like us to arrange the shipment, we would be happy to send a shipping label and deduct the cost from your refund. Note that we are unable to offer this service for international customers.
For warranty or service issues, please download our simple RMA Request Form. All electronic items carry a manufacturer's warranty, please see individual product pages or manuals for details on warranty duration. When an item needs to be replaced rather than serviced under warranty, we may elect to issue a replacement on receipt of tracking information for the original unit's return.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.