- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We are Defining Time. We pride ourselves on providing some of the most competitive prices around for the hottest styles of watches.
Our contact information
By email: firstname.lastname@example.org
By standard mail:
809 Vespucci Lane
Foster City, CA 94404
By phone: 650-288-8052
- Returns Policy
You have 30 days from delivery to return your item if you decide you do not want it. Go to the return request page and fill out the short form describing the product and the reason for return. After submission, we will notify you regarding the status of your request via email or telephone. If the item was sent to you using a free shipping promotion, a fee, not greater than the actual shipping cost paid by Defining Time will be applied at the time your refund is approved. Is is the buyers responsibility to pay for shipping for returned items when the item is not damaged and is the item that was ordered.
If the item is the wrong item or damaged and reported within 24 hours of delivery, Please complete the same steps detailed above. At the time that you are refunded after verification of the claim, you will also be provided a refund for the return shipping cost. Return shipping refund is equal to the cost of UPS Ground service for domestic orders and USPS Priority International service for international orders.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.