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Seller#: 0UH8ISD191QPK03B0

AmScope Microscope Store Seller Profile 888-950-2888 Email This SellerEmail This Seller  See all products from AmScope Microscope Store See all products from AmScope Microscope Store, part of United Scope, LLC, is the #1 online supplier for microscopes
and accessories. We always offer our customers the best quality for the lowest price. We pride
ourselves on providing high quality products, unbeatable low prices, huge selections, and
personalized customer service.

AmScope’s mission is to promote interest in, and advancement of, science by making
high-quality microscopes accessible to customers of all economic backgrounds. By
designing, manufacturing, and distributing our own AmScope brand microscopes and
accessories, we are able to keep costs lower than other microscope dealers.
Founded by a PhD in Mechanical Engineering who has done research for NASA and the
US Department of Energy, AmScope recognizes that our future largely depends on
nurturing scientific curiosity and research. With over 500 models in stock, we are
confident that we can meet your microscope needs whether you are a hobbyist, home
school teacher, or advanced research institution. With a team of US-based customer
service representatives and technicians, we offer the tools and support for you to follow
your curiosity—ultimately leading to a better understanding of the world around us.

Why buy from us?

AmScope has been committed to providing both professional and amateur users with
premium quality instruments at the lowest possible price since 1996. Our products are
manufactured under strict ISO 9001 quality control standards, and come with a 5-year factory
warranty, and a 30-day inspection period. If the microscope isn’t right for you, just contact
us within the 30-day period to receive an RMA number for return!

Need assistance? We’re here to help!

Never automated, AmScope offers personalized customer service and care. You will
always reach a live customer service representative when you call us, and we strive to
answer all emails within 24 hours. We can help you choose the right microscope for
your application, help you track your package, and walk you through technical issues!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (26 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 16 Reviews
Good Rating + 4 8 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John W.
Order Date : 4/11/2016

Rating + 1 Horrible Customer Service

Have an issue with the product I ordered, have tried to contact these people multiple times, it has been 5 days and no response at all.
Products may be great, but if you have a problem it seems like your out of luck with these folks.

Did you find this review helpful? Yes No

John W.
Order Date : 4/11/2016

Rating + 1 Horrible Customer Service

Have an issue with the product I ordered, have tried to contact these people multiple times, it has been 5 days and no response at all.
Products may be great, but if you have a problem it seems like your out of luck with these folks.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    AmScope has a 7-Day Return Policy. You have seven days from receipt of your purchase to test the item. If you are not satisfied with the product, please return it within the seven days in its original box and packing. We will refund your entire purchase price, less our actual original shipping and handling costs. You must email us with a written request for a return material authorization number (RMA#). You need to include in this email your item number, a detailed note on the reason(s) for the return, and the date of purchase. Once you receive an RMA# from our offices, you may return the item. Without an RMA# your item will be returned to sender COD. Once the product is received at our facilities, it will be processed by our Returns & Exchanges department. It must be received back in the same, NEW condition with all original packing material and accessories that it was originally shipped in order to receive a full refund less shipping and handling cost. If this is not the case, a re-stocking fee will be assessed. Customers are responsible for all return shipping fees. Any RMA's after 7 days will be charged a 15% restocking fee

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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