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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Supreme Werks was established to not only fulfill the needs for the automobile enthusiasts, but to give great care to the customers. Supreme Werks members are true enthusiasts, who strive to provide our customers a great selection of products for their vehicle. We are committed to providing and maintaining an excellent customer service by offering new and exciting products, with low prices, to our loyal customers. We strive to continually bring you the largest selection of aftermarket performance parts and accessories with the lowest pricing.
- Returns Policy
Supremewerks.com has a wide variety of products for sell that are returnable. For us to honor a return, you MUST ask for an RMA (Return Merchandise Authorization) number within thirty days of purchase. All ready-to-sell, unused and new items sold at Supreme Werks have individualized RMA numbers, along with original paperwork, parts, and packaging, without additional shipping charges.
Some products, such as the engine programmers and radar detectors, require a 14% restocking fee. We carefully examine returned items before issuing any refunds or replacements. Custom-panted, used, or freight-shipped products do not qualify for returns. International orders may not be returned or exchanged unless the product is defective or Supreme Werks made an error with the order.
Reimbursement for installation fees, labor charges, use of product or installation damages is not permitted at Supreme erks under any circumstance.
In order to acquire an RMA #, the buyer must access the associated account of purchase by simply logging in with the email address and order number/password. Click the link that states “Return Items,” which is located above the product(s) tab in the order status category, and select “Return Reason,” which is located in the dropdown menu situated on the right side of the page. The next step is to confirm and press the “Submit” button; by doing this, your return request application will be delivered automatically to the returns department.
As a notification that we have received your request, a follow-up will be initiated by an email or phone call within 24 to 48 hours maximum. It is essential that you allow enough time for processing during holidays and weekends.
There is an extra 14% restocking fee for shipments received without a correct RMA number; this is noted on the exterior side of the package.
Supreme Werks will not be held responsible for products returned with incorrect details, such as RMA number, customer's name or address in or on the package.
In the event a product is rejected due to factory defect, the buyer qualifies for a return with a prepaid shipping label that we will provide. In order to obtain a valid Return Authorization Number, we recommend that you review our complete return procedures above. As soon as you receive the RMA number and shipping label, you can easily return your defective product as communicated by the customer care professional. Once we confirm that the returned parcel is in transit, we will process a credit to your account or issue a replacement.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.