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Seller#: 0UH8ISD1KCBIEQB47

Future Memories Seller Profile 800-660-0566 Email This SellerEmail This Seller  See all products from Future Memories See all products from Future Memories

Our goal at Future Memories is to make gift-giving more creative and meaningful. We try to heighten your gift-giving experience by offering a wide assortment of unique and personalized gifts. Each and every product has been carefully selected so that shopping for the "perfect gift" will be a choice and not a hunt.

Our objective is to make shopping as simple and painless as possible.

Future Memories has been in business since 1994. Since that time, we have received many touching and exuberant thank you letters from our customers. It is especially rewarding for us to hear what happens AFTER we ship out your purchase.

Making your friends or loved ones feel special is what Future Memories products are all about. We know there are many gift web sites for you to choose to visit. It is with this in mind, that we are determined to offer a wide selection of truly unique gifts that you won't find anywhere else. Or as we like to made personal!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (34 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 3 Reviews
Very Poor Rating + 1 10 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/18/2014

Rating + 4 Responsible customer service department

Item was shipped on time and in good condition but had to be returned due to incorrect fit. The process took longer than expected but the customer service representative stayed in contact with me and made sure the refund processed correctly.

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Order Date : 10/1/2014

Rating + 1 terrible customer service

I ordered a Halloween costume for my son. I went by the reviews to choose the size. When I received it, it was too big. I contacted the seller to make an exchange or return and I never got a reply. Obviously, it was a time sensitive situation and I never got a reply; that is so unprofessional and I will never order from them again.

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Order Date : 10/23/2014

Rating + 1 Poor Poor Poor Seller

Do I have to click the Egg? No Eggs is what this seller gets. Been listening to elevator music for 10 mins now. I Submitted an RMA to find out if there is a shipping number and cant get a response. NEVER PURCHASE FROM "FUTURE MEMORIES" IN THE FUTURE. And seriously considering Never Purchasing Anything on NEWEGG for doing business with this business.

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Order Date : 10/3/2012

Rating + 1 defective product

costume broke not 2 hours into use made me look very stupid at work halloween party i want my money back

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Order Date : 10/12/2012

Rating + 1 Terrible company to do business with

This company never picks up the phone. Good luck trying to resolve any problem with them. I ordered two costumes for Halloween and they only shipped one. I have spent the last two days sending emails and calling them and nobody responds. I will never do business with this vendor again.

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Order Date : 10/14/2012


Costume not as pictured! I tried to return and they are SO slow to respond to emails AND NEVER answer the phone (I've called SEVEN times and one time waited for 25 minutes). FINALLY I get an email back saying that I can only exchange my item because it was a costume. NO WHERE on their NewEgg profile did it say this. It say I could get a refund within 30 days. Additionally, they want ME to pay to reship it back and a restocking fee! So disappointed with customer service and their unfair return/exchange policy, ESPECIALLY since the item was not at pictured. DO NOT ORDER FROM FUTURE MEMORIES!

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Order Date : 10/17/2012

Rating + 5 Future Memories

Great service, super fast shipping!!!! Would definitely buy from again!!!

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Order Date : 10/3/2012

Rating + 1 Bacon Dress Costume

I ordered this costume on October 3rd. It is now October 20 and I still have not recieved it. I had to buy one from someone else and pay for fast shipping because I don't have time to wait for this to come in. I've clearly been ripped off. DON'T TRUST THIS SITE!

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 9/26/2012

Rating + 2 Better order early!

I ordered two wigs on Thurs. 9/27 and only received one on 10/2. Called and emailed the next day (Wed) and told the woman I spoke to that I needed the second wig by Saturday (10/6) for a costume party and she apologized profusely and said she'd speak to the shipper that day. Finally got the second wig on 10/9 after the party. Thanks Future Memories :\

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed.

    Returning Defective Items:

    All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
    Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

    Returning Non-Defective items:

    Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.
    Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
    All approved non-defective returns will be subject to a 15% restocking fee.
    Return shipping is the responsibility of the customer.
    Shipping & Handling Fees are not refundable.
    Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
    Personalized items, personal care products, and bulk orders cannot be returned.
    Please note that opened puzzles cannot be returned.
    If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.

    Costume Return Policy:

    Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

    Costumes may be returned/exchanged within 30 days of receipt if they are in new, unused condition.

    Costumes purchased between October 1st and October 31st cannot be returned. Exchanges are permissible for a different size with a 10% restocking fee.

    Costume returns are subject to a 20% restocking fee.

    Costumes to be exchanged due to incorrect size must be in new, unused, resalable condition with original packing.

    Costume styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

    No returns or exchanges on shoes, masks, hats, costumes with hats, bodysuits, costumes with masks, make up, wigs, facial hair, mascot costumes, props and attachable hair pieces.

    Santa and Christmas related costumes may not be returned after 12/25.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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