Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

LTL Freight
Larger, heavier items (including packing materials) are usually made using LTL freight delivery and are placed on a pallet. All freight shipments are “Self Service” delivery. We call it this because the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size. In very exceptional cases where delivery is to a very remote location, there may be extended delays on this delivery, and will not be delivered within the estimated time frame. All LTL freight delivery shipments require a delivery appointment.
SELF SERVICE TRUCK DELIVERY –The delivery service is “Self Service” CURBSIDE ONLY delivery without liftgate. The customer is required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. You do not have to physically enter the truck. We recommend that you have someone available to assist you with receiving your order.
DELIVERY APPOINTMENT- A delivery appointment is required and scheduled directly between buyer and carrier. Deliveries are Monday – Friday, and appointments are typically 4 hour delivery windows. If your delivery address is a business, the freight carrier may not call ahead and can arrive any time within regular business hours. In an instance that terminal is not able set an agreed upon time or date with customer ie: if customer is out of town, bad phone number, or unavailable for any reason, the terminal will hold the package for 3 days. After this time period if a delivery appointment is not set, Home and Living reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
PHONE NUMBER- When your item arrives at the terminal closest to your home the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up. If an updated phone number is not provided and freight company is unable to reach you to schedule delivery appointment - Home and Living reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
NARROW ROAD/ REMOTE LOCATIONS - Freight trucks are large, and are often tractor trailers. If the road in which the package is being delivered is a narrow road or remote road by the freight carrier’s required standards, the freight delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are subject to refusal fees.

  • Feedback
  • Returns Policy
128 Reviews (63% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 39
Anonymous
Ordered on 9/30/2015
Bad,bad shippers 10/30/2015 8:08:31 PM
Would have given 4 or 5 stars; was pleased with seller, however, the Shipping company was incompetent and rude. They give 1 day notice and expect that you'll be able to take delivery without any time to make any necessary arrangements ( I bought a sofa that had to be moved to a 2nd floor apartment ). When reminded that their agreement states that we have up to 3 days to make an appointment they inform us that the product will be shipped back without 'Special' permission from seller. 1 day without 'Special' permission; rude and incompetent. Because of this experience, I won't buy anything online again that FedEx or UPS won't deliver. I've always had very good service from them. At least with them, it just doesn't pop up on your doorstep one day. You can track it and decide a good time for delivery if you want. I'll go to a store in my area and pay a little more for larger items.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Mel
Ordered on 4/12/2015
Not impressed 5/11/2015 10:31:16 AM
It took a month to arrive and it would of been nice to have someone help with 500lb shipment. I was told I would be responsible for unloading the shipment from truck. Parts of package came damaged and was not replaced but given $150 refund for me to repair on my own.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 3/31/2015
Are you serious 4/6/2015 5:36:39 PM
I am extremely upset.. I ordered on 3/31/15 and you shipped this on 04/06/15.. This is unacceptable. I am furious.. This was purchased as a gift for my wife as a birthday gift on the 8th. Are you serious 6 days to ship out merchandise seriously... who are you kidding??
Newegg is better than this never in the years that I have done business with newegg have I been scammed like this.
I normally get what I order within 3-7 days at longest.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 12/14/2014
Waited for a month 1/8/2015 5:18:49 PM
Seller should not say in stock when product is not in stock.
Would not buy from there again
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
UNHAPPY CUSTOMER
Ordered on 11/9/2014
BBB RATING F 11/13/2014 11:38:09 AM
If BBB has given them an F what else can I say?
  • Not answered
  • Not answered
  • Not answered
2 out of 3 people found this review helpful. Did you?
UNHAPPY CUSTOMER
Ordered on 11/9/2014
Shipped After I Cancelled 11/13/2014 10:50:40 AM
I found the same desk for $70 less at Target and I checked my account/Ship-Status and it wasn't processed yet, so I submitted a cancellation request, the next day I get an email stating they could not honor that because the product is shipped. I went back to my account and the product was still not processed yet. The next few hours they shipped it anyway. I contacted them about it and said that they were dishonest for shipping my product after they knew I was cancelling. So I refused to accept their shipment and it is going back to them. Regardless, the product is also horrible, I had to return it to Target as well.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Swebby
Ordered on 8/13/2014
Surprisingly well 8/21/2014 4:26:20 PM
I ordered base on 4 stars, and then read the reviews. I was scared to death after seeing that. And I don't think based on reviews that it averages to 4 stars. Newegg needs to fix that!

However, my order arrived quickly and went seamlessly. The table was very easy to put together and looks beautiful. It went so well I'm going to order a 2nd one.

No complaints here.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
joemaamah
Ordered on 5/29/2014
Good service 6/12/2014 10:47:26 AM
When I had an issue with the delivery address coming up incorrect, they took care of it no problem. The delivery time was a little slow (didn't hit the truck for about a week or so, then it sat in CA for a couple more days) but at least my account wasn't charged right away
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 5/14/2014
apr 6/10/2014 4:16:47 PM
I have nothing but great things to say about my experience with Newegg but that I have yet to get a call back about my APR. I keep getting emails about what it's set at but my statement shows something different.
Please contact me asap to discuss this.
627 665 1690
Or reply to this email.
Thank you,
Derek Albert
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
NewEgg Veteran
Ordered on 4/4/2014
Black Recliner couch delivered succesfully 4/23/2014 8:04:44 AM
I know a lot of people have been having issues with delivery and follow through for this company, but I guess I am one of the rare ones that actually received the product and also received it in good condition. I took off 2 eggs because customer service told me it would ship on the Friday I needed it to ship, but they charged my credit card and invoiced me on that Friday, but it didn't actually ship until the next Thursday and arrived the following Tuesday after that Thursday. I don't like dishonest people.. why not just be honest? I got lucky though and product at least arrived and was undamaged so I can't complain about that.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
John.
Ordered on 2/26/2014
two weeks and counting 3/12/2014 7:34:20 PM
Order placed two weeks ago. No communication of status at all from seller. tracking link on Newegg order history dead. Still waiting
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
NeverAgain
Ordered on 2/17/2014
Do not buy here 3/10/2014 9:34:02 AM
Comments: Do not waste your money here. I bought the ottoman. I was given an email which said it had not charged my card but gave me an order number. They said they would confirm my purchase and charge it in a couple days. It took a week of no activity and the card was still not charged. I then bought the same ottoman on www.wayfair.com. It arrived in no time from Wayfair. So I call newegg. I was told I had to call the seller and give them my order number for them to process my order. I was annoyed and confused. I had to look i to it for any movement. Newegg basically told me they are out of an apartment building shipping items. I guess they are a poor man's AmahzonI did not want their ottoman anymore becaus wayfair did a better job. Then my card is run and they email me they are still shipping it. Conlicting statements. Then if. I cancel, they charge $68 for shipping with Fed Ex. Plus 15% restocking fee. I kept it and will sell on Craigslist to get my money back. Avoid!!!!
  • Not answered
  • Not answered
  • Not answered
2 out of 2 people found this review helpful. Did you?
wolverine
Ordered on 1/22/2014
Perfect transaction 2/7/2014 6:30:30 AM
We ordered a nightstand. The whole transaction was very smooth, with no issues. I called customer service to ask about an update on my order, and they were very professional and gave accurate information. Product arrived on promised day, excellent packaging and perfect condition. I would buy again from this seller.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 11/8/2012
Unresponsive 7/25/2013 10:17:37 AM
Couch, I purchased, has broken zippers on the cushions after very, very little use.

Emailed seller, through Newegg.com, and have not had any response!

Very, very disappointed in the couch and the seller.
  • Not answered
  • Not answered
  • Not answered
1 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 6/18/2013
very difficult delivery services 7/1/2013 5:26:56 PM
driver refused to bring items on the curb and took them back when I called delivery company they pushed me to say I am refusing the order
  • Not answered
  • Not answered
  • Not answered
1 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 5/7/2013
Prentice Media Chest 6/1/2013 2:18:43 PM
The product itself is great. It was delivered very well protected and the only thing I had to do was put the legs on. Just an fyi the bolts have grease on them so be very careful you don't touch any part of the furniture. (I had to run to the kitchen to get some dawn to remove the black grease.)
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 4/23/2013
Did not get my item 5/10/2013 11:40:01 AM
I ordered my item a few weeks ago and received the shipping information from Newegg. After 3 weeks I am still awaiting for the item to be shipped. When I go check the tracking information it only showed the package is still waiting to be picked up.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
QQQQQQ
Ordered on 2/28/2013
CROOKS 3/22/2013 3:28:54 PM
TOOK 4 WEEKS TO GET THE COUCHES AND THEY ARE SCRACHED......
THEY ARE LIARS AND THIEFS
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Home Living WITHOUT
Ordered on 2/18/2013
Still waiting 3/20/2013 5:41:21 PM
Ordered on 2/18, it's now 3/20 and haven't received shipment.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Scottrrr420
Ordered on 2/12/2013
Still waiting 3/2/2013 9:43:59 PM
Been almost three weeks and no delivery or update status
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Page of 2
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.