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Originally established in 1983, Eurow & O'Reilly Corporation is a certified, Woman-owned business. The Company has grown to become one of the nation’s leading manufacturer and distributors for top quality products in its field. It manufactures and distributes microfiber detailing supplies, automobile sheepskin seat covers, equestrian sheepskin and microfiber, and more recently entered the field of high grade AAA freshwater pearls. We run a motivated, Business-to-Business operation by supplying products to wholesale clubs, large and small retail chains, distributors, and many small, independent businesses. By now, we have all the experience necessary to successfully fulfill our goal of providing the consumer with premium quality, high performance products at wholesale pricing.
- Returns Policy
At Eurow, we pride ourselves by selling quality products. Each product is inspected prior to shipment to ensure you get the quality Eurow's customers are accustomed to receive.
If our product is defective in material or workmanship, it will be replaced free of charge. Please call 800-747-7452 for details.
Product returns will be accepted for refund or exchange within 30 days of invoice. All returns must include the original invoice or packing list for proper identification at our Distribution Center.
All returns must be in new condition, with original packaging/artwork.
If you wish to return a product that was shipped by Eurow, please call (800) 747-7452 for instructions. No return will be accepted without a prior call.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.