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Better Living With Air & More, inc. is a company whose believes in old fasion customer service and affordable pricing. We also provide service after the sale on most of our products. If there should be any question you may have for us please email us at (firstname.lastname@example.org) Or the old fashion way of calling us at 800-707-8725.
- Returns Policy
RETURN & REFUND POLICY
If you are not satisfied with your product purchase please call 1-800-707-8725 for a Return Product Authorization (RPA) request within 30 calendar days of receipt of the product. If the product is returned in the original box with the original packing material and invoice within 10 days of your call we will exchange it or offer you a refund based on the original payment for the product only. No shipping charges will be refunded. All returns must be sent to us pre-paid. Customer is responsible for all return shipping charges unless the original item shipped was defective. Items sent COD, “freight collect” or “third party” will not be accepted. If sent by US Mail, it must be sent registered, return receipt and insured. Packages returned incomplete will not be accepted. We reserve the right to refuse returns that do not meet the above conditions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.