- Email This Seller
Welcome to PetsTruly.com, online discount seller of animal health care products and supplies for dogs, cats, birds, ferrets, horses, and cattle at wholesale prices and boutique service.
- Returns Policy
• Returns are accepted only within 10 days of the Invoice date. The initial and return shipping charges are non-refundable.
• All returns must have a RMA number. No returns will be excepted without receiving prior return authorization. Please write your RMA number on the outside of the return box and on a note with your name and phone number inside the box. No returns will be accepted without an RMA number.
• Vaccines and other iced items are non-returnable.
• Returns are subject to a 20% restocking fee.
• Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. All returns will be inspected by our return specialist. Partial and/or damaged returns will not receive a full credit. Items damaged during return shipping will receive Partial or No Credit at the discretion of Petstruly.com.
• Shipping costs are refunded only when the return is the result of our error and the entire order is returned.
• Returned orders that were shipped free will be charged actual shipping costs.
• We recommend sending returns by some traceable delivery (tracking or delivery confirmation) and in a secure box. Petstruly.com cannot be responsible for lost or damaged packages.
• Please allow up to 7 days after receipt of your return for inspection and for our accounting department to review the type of credit being issued.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.