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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

At Ec Dealz , we strive for excellence in everything we do. We have been in the Consumer Electronics business since 1998 and our mission is simple, to provide customers with best available prices straight to their door. We have designed our business strategy to ship products within a timely fashion to reach you as fast as possible. Best prices is always a plus but we take pride in our professional and courteous customer service staff that will respond to any of your questions via e-mail within 24 hours. Although we take every effort for your transaction to be as streamlined as possible, internet sales sometimes result in a return/refund for any number of reasons. We want our customers to be rest assured that we are prepared to satisfy our customers in the best way possible on an individual basis.

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251 Reviews (68% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 123
Anonymous
Ordered on 9/2/2016
Not easy to work with 9/9/2016 1:44:48 PM
Ordered a Wi-Fi camera as a gift through Newegg, on invoice from Newegg the camera model is correct. What was shipped was the less expensive camera. When brought to the attention of the seller that there was an error in what was shipped, I asked that the correct camera be shipped as soon as possible and I would return the cheaper one once the correct camera was installed because it was for a baby room. The responds was that I had to return the wrong one first. First of all, I paid in advance for the camera 5009L trusting that they would send it. They made the mistake (or maybe not) and sent a 934L. Now I have to wait for the RMA and then wait on the return and the reshipment because they do not trust me. That is not good customer service. I don't know if they mistakenly pulled and shipped the wrong box or if it was their intention to send the cheaper wrong one and see if I noticed. In any case I have found the camera I was looking for in and for a better price.
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Andrew E.
Ordered on 8/18/2016
Somewhat Questionable 8/27/2016 7:18:07 PM
-2 Day priority shipping turned out to take 8 Days and when tracking became available it didn't leave their location for 4 days.
-Ordered and shipped from North America and it came with a European Charger...No where in the description did it say I would have the wrong continent plug type.
-Packaging was really bad for electronics.
-I will not buy from this seller again.
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Louis P.
Ordered on 8/3/2016
I received unsatisfactory service from this seller. 8/26/2016 7:30:19 AM
No
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Virginia M.
Ordered on 7/13/2016
8/4/2016 8:02:55 AM
I am still waiting for missing items and replacement for a damaged item since July 21st.
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Duane L.
Ordered on 5/8/2016
Great seller! 5/13/2016 3:40:39 AM
Got this right away from EC Dealz! Great shipping great packaging. I might buy another two pack from you! Love the cameras!
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Butch
Ordered on 6/13/2015
Camera is excellent. The bundle... 7/15/2015 10:23:51 AM
The items bundled with the camera were so far below the quality of the camera, i really was shocked. The 2X telephoto adapter and the wide angle adapter were of such questionable quality, they were absolutely useless. The bundle price was great, but you could have saved yourself some postage and just shipped the camera. These lenses have huge chromatic issues and very sloppily constructed. I won't even sell these off to someone, they are not worth the glass they were cut from. I am, however TOTALLY satisfied with the camera,and the fast shipping from EC Dealz.
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evoweb
Ordered on 6/7/2015
Good Seller 6/25/2015 3:38:13 PM
Camera came on time, and well packaged. Works as expected.
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Gizzmo
Ordered on 4/28/2015
on time shipping 6/9/2015 7:30:02 AM
this company's (C Dealz ) prices are fair and their shipping was as scheduled. I would recommend this company
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Anonymous
Ordered on 4/17/2015
Canon Rebel 5/11/2015 12:16:36 PM
We never received this item. Evidently Fedex lost it. We have been waiting for the refund for the camera and the warrantly for $668.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 3/1/2015
Won't Replace Broken Parts. 4/2/2015 4:24:14 AM
Received the desktop tripod with a leg snapped off and another leg missing the rubber foot. I wrote to them, but never heard back. Wouldn't buy from them again. Stay away from them.
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3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 1/7/2015
DHL shipping 1/29/2015 9:15:31 AM
The goods arrived OK, but needlessly delayed by the handoff from DHL shipping to USPS. The last 50 miles took an extra 5 days.
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2 out of 4 people found this review helpful. Did you?
Unhappy Consumer
Ordered on 1/10/2015
UNSATISFIED CUSTOMER 1/23/2015 10:37:21 AM
Only a 1 since you have to put a rating otherwise it would be 0. I made my purchase on the 10th of January, received product on 15th of January. Tried to use product on 20th of January and discovered it did not work properly. Contacted EC Dealz immediatly and they did respond back quickly, however, the response was to inform me they have no proof the item malfuntioned and would not replace my item. Instead they redirected me to the manufactor of my product. I did contact the manufatcor and they were helpful but also told me EC Dealz is suppose to refund/exchange any item if they were contacted within 7 days, I contacted them in 5. I do not reccommend purchasing any item at any cost from them as they do not honor what they sell or the terms of warranty/refund/exchange as pointed out by the manufactor of my item. I hope the company chooses to discontinue the business relationship with EC Dealz as an authorized dealer as they do not represent the company in a positive way.
EC Dealz Response:
Hi,

Customer used this product then admitted they crashed the item and wanted to return the item. We informed the customer that due to the fact this item was destroyed because of customer doing we will not accept a return.

Thank You
Management Team
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1 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 12/3/2014
Product received was not what was advertised 12/29/2014 8:45:06 AM
I purchased a Canon brand camera sling backpack, what I received was some off brand camera backpack. I sent an email to the seller and he replied that the description said it was a backpack that would hold a Canon camera, it was not a Canon brand backpack. So I sent them the actual NewEgg link to the backpack showing a picture of the actual Canon backpack and the title which read:
Canon DSLR Camera Backpack Case Bag for Canon EOS T1i T2i T3i T4i XT XTi XS XSi
After that they just sent me an RMA with no explainiation, no apology, etc. I just checked and the backpacks title now reads:
DSLR Camera Backpack Case Bag for Canon EOS T1i T2i T3i T4i XT XTi XS XSi
but the picture is still the Canon backpack pic.

Won't do business with EC Dealz again.
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4 out of 4 people found this review helpful. Did you?
ryche
Ordered on 11/26/2014
Pleasant experience 12/10/2014 9:51:50 AM
The shipping was a bit slower than what I would expect from a Newegg affiliated organization, but everything arrived in great condition with good packing. Overall, pleasant experience.
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ryche
Ordered on 11/26/2014
Pleasant experience 12/10/2014 9:51:47 AM
The shipping was a bit slower than what I would expect from a Newegg affiliated organization, but everything arrived in great condition with good packing. Overall, pleasant experience.
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Mrs. Smith
Ordered on 11/16/2014
Perfect Sale 12/2/2014 6:39:28 AM
I could not be more happy with my purchase! The seller was easy to reach by phone, and took extra steps to ensure I got the exact product I wanted. The item shipped very fast and came exactly as described. Would absolutely recommend and use this seller. :) :)
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sandy z
Ordered on 9/18/2014
HORRIBLE SERVICE 10/1/2014 9:47:29 AM
Received scratched lenses and when i contacted them they wanted me to pay to return them! Not to mention was missing products! Very bad service wouldnt recommend buying from them!
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4 out of 4 people found this review helpful. Did you?
Dan
Ordered on 9/8/2014
Very Bad impression 9/30/2014 11:13:35 AM
I ordered a camera package from a secondary seller EC Deals and thought that they had sent the item the next day, but they had just printed up a label. I called Newegg that week and they said that the seller had Fedex problems but would ship and arrive in time. Three days later and another call, they finally shipped it. Taking another week. If you want to say it's going to take 3 weeks to send something, that's fine. But do tell me it's going to be 5-7 business days and not be the truth.
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4 out of 4 people found this review helpful. Did you?
JakeDaKat
Ordered on 9/14/2014
Prompt delivery 9/19/2014 2:34:59 PM
The item was shipped and arrived on time. I would not hesitate to buy from this seller again.
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0 out of 1 people found this review helpful. Did you?
DSMTurboAWD
Ordered on 9/9/2014
Not as bad as all the hype 9/18/2014 12:03:58 PM
So first and foremost. The seller did miss a component of the package that I had ordered. Bummer, but not deserving of a wholly negative rating. I will likely be contacting the seller directly to attempt to resolve this.

However, Great shipping, speedy. Shipped almost immediately. Tracking was accurate. Package was well handled and securely padded.

The items themselves were of varying quality (new) and the core item was new, unopened and as described (in my case a cannon T3i with 18mm-55mm lense).

No complaints the missing item

Great seller, would recommend
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