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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
- Returns Policy
We must be notified of any return within 7 days with the receipt and the product in their original condition, including any accessories, cables, and manuals.
We do not accept any returns when the product has been damaged by customers or product factory seal is broken. If the returned product is opened and/or cannot be resold, we reserve the right to deduct up to 50% from the refund. Please pack the returns carefully!
If the return is due to our mistake, we will be responsible for all shipping costs related to the return. If the return is not due to our mistake, you will have to take full responsibility of all shipping costs.
If a package is returned to us marked "Refused" or "Undeliverable," it is subject to a 20% re-stocking fee. If a package is lost or misdirected due to an incorrectly inputted address, we will not take responsibility. Please make sure you have the correct address.
You can use any of the preferred carriers below, or select any package carrier of your choice:
Preferred Package Carriers
c. United States Postal Service
Please do not forget to include your order number with any return!
Thank you for buying from Springs Electronic Inc. !
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.