- Email This Seller
At Rubber-Cal, we pride ourselves in quality products, unmatched service, and competitive pricing. We realize that our accomplishments are a function of your success and are measured by our clients. We expect that our business relationships be mutually fruitful and perpetual. In a sense, we consider ourselves a member of your business family, and every effort is undertaken to satisfy this team approach.
If you have any inquires regarding products you have seen on Amazon.com or are looking to obtain a quote with regard to a volume purchase, please call our customer service department by phone or email.
Street Address: 620 Warner Ave, Santa Ana, CA 92707
Office Hours: Monday thru Friday 6:00 AM - 5:00 PM (PST)
- Returns Policy
No material will be accepted without authorization and must be returned within 30 days of invoicing. All returns are subject to a 10% restock fee. All shipping charges are non-refundable and are the responsibility of the buyer. Returns must be shipped prepaid. No collect shipments will be accepted.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.