- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.
We are a small company of people who are passionate about tea. Our dream began with an idea that everyone in the world should enjoy some fresh and tasty tea with their families and friends. We wanted to introduce people to the aromas, textures,
beneficial qualities of loose leaf teas - simple, but high-quality teas from Taiwan. We are committed to bringing you the finest
and freshest full-leaf teas from the best gardens and farms spreaded among Taiwan's famouns high mountains - Ali Shan (Mt. Ali) area, and are intended to delight your palate and your spirit.
Our tea leaves are hand-picked, and must not too early but just when they reach the peak, especially during the best seasons -
spring and winter. Then the tea leaves must be processed immediately by our experienced and skillful tea master and artisan,
then they have to undergo the most difficult and time consuming processing method. After several sleepless nights and days,
a tasty and full-bodied tea is completed finally. We can proudly say that most of our customers have been our best advertising.
- Returns Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.