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Founded in 2007, ShopJimmy is the global leader in TV parts distribution. With a growing inventory of over 250,000 TV parts, ShopJimmy remains focused on delivering the highest quality, lowest-priced TV parts across the globe, reducing e-waste, and continuing its mission to make you happy.
- Returns Policy
We will take back any new/unused purchase over $25(subtotal). Please contact us before returning your purchase to receive a Return Authorization Number(RMA Number).Returned orders WILL NOT be processed without a valid RMA Number. RMA Numbers are available for 30 days after the order date. New/Unused purchases can be returned at the purchaser's expense for a refund, minus the initial shipping charge on the purchase. Our Returns Department must receive your return within 14 days after you received your RMA Number.
Every TV part we sell is backed by a 180-day warranty (Philips DLP Lamps carry a 12 month warranty). This warranty protects you from dead-on-arrival (DOA) and defective TV parts.
If your TV part fails within its allotted warranty, please file a Warranty Claim with our Returns Department. To do this, please email us (email@example.com) with the following information: your order number and claim. Our Returns Department will then issue you a Return Authorization Number (RMA Number) via email and walk you through the returns process.
For security purposes, all of our TV parts are marked with our ShopJimmy identifier, so your Warranty Claim will be visually inspected for that identifying marking. If this marking is not present on the TV part(s), the claim will be denied and you will be notified by phone.
If your Warranty Claim is accepted, we will send you a replacement part(s). If we do not have a compatible, replacement part in-stock, we will refund you in full.
Our Restocking Fee (20%) may apply to denied Warranty Claims.
-Certified technicians have 30 days from order date to receive a RMA Number.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.