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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Our team has spent countless hours finding the best electronic accessories for you, and at SmackTom, quality is non-negotiable. We're not just sellers, but also users, and we want you to enjoy the SmackTom experience. If there's anything we can do to help, we'd love to hear from you! Just shoot us a message and we'll get right back to you.

  • Feedback
  • Returns Policy
On-Time
Delivery
60.00%
Product
Accuracy
76.00%
Customer Service
Statisfactory
68.75%
1,898 Reviews (78% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 371
Lyssa J.
Ordered on 3/19/2017
Good I guess 4/3/2017 6:13:33 AM
Item came just fine. Haven't test it out yet, but it feels sturdy. and for $2 i don't expect high quality.
  • Yes
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  • Didn't contact
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Frank G.
Ordered on 3/16/2017
Ordered 3 times, canceled without notification all 3 times. 3/31/2017 4:35:18 PM
If you aren't selling it, take the darn thing down. If you are out of stock then mark it as such. This is horrible customer service and highly disrespectful for your customers.
  • No
  • No
  • No
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Anonymous
Ordered on 3/16/2017
3/31/2017 12:23:31 PM
I would not recommend this the product came broken in many areas which made the case look terrible.
  • No
  • Yes
  • Didn't contact
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John H.
Ordered on 3/9/2017
3/24/2017 8:28:57 AM
DHL is very slow--- 10 days total. It was a small package, just put in the mail. It would be faster just with USPS.
  • No
  • Yes
  • Didn't contact
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KENNETH O.
Ordered on 3/3/2017
Got here 3/20/2017 10:41:54 AM
My order came from the East Coast. It took about a week to get here in CA. My case came in a padded envelope. It was a plastic protective case so It wasn't likely to get damaged in shipment. I love the case by the way.
  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 2/15/2017
Seller cancelled order 3/2/2017 4:08:54 PM
I contacted the seller asking why my order was cancelled and their reply was that they had informed me at the time of cancelling the order because of an "out of stock" issue. I never received any notification. If the item was out of stock I should not have been able to place the order in the first place. Charges to my credit card were reversed but should have never been made in the first place.
  • No
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Stacy B.
Ordered on 2/12/2017
I needed to cancel my order 2/28/2017 6:49:19 PM
I needed to cancel my order and I called within 5 minutes of placing my order and I was unable to cancel it. I was told it had already shipped. In 5 min? Not likely! I will not order from newegg again. This is my second issue and I've only ordered from them twice.
  • Yes
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  • No
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Ricky D.
Ordered on 2/11/2017
Seller cancel 2/28/2017 1:05:32 PM
The seller cancel this order so I did not get it or anything, but I did get a refund on the order so that's good on the seller part.
  • No
  • No
  • Yes
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Anonymous
Ordered on 2/12/2017
Overall good product 2/27/2017 6:38:38 AM
It's a nice snug fit. Only down side is it can be a little difficult to press options and share buttons.
  • Yes
  • Yes
  • Didn't contact
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Patricia K.
Ordered on 2/8/2017
Good 2/23/2017 12:28:42 PM
It was what I ordered.
  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 2/5/2017
item never arrived 2/20/2017 9:50:00 AM
Item never arrived, seller initiated a refund without consulting me. Only after follow-up from my side the seller informed me that the item was out of stock, despite it still showing on Newegg as available.
  • No
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  • No
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Anonymous
Ordered on 2/1/2017
Seller cancelled purchase twice without informing me 2/16/2017 1:50:03 PM
I ordered an item with SmackTom. After purchase and charging of my card, a return was initiated by the seller. The purchase amount was returned but I was not informed as to the reason of the return. Hence I again ordered the item, as it still showed as available on the Newegg listing. The same thing repeated itself: purchase, return initiated, money returned. I contacted Newegg and was informed that I had to contact the seller directly. Only then the seller then informed me that the refunds had been initiated as the item was out of stock.
I informed the seller that I would rather have the item delivered than my money returned, as the purchase constituted a contract that I wanted to have fulfilled. I also asked them to mark the item as out of stock, so that other buyers don't experience the same issue. I received no response.
Today, two weeks later, the item still shows as available on the Newegg listing.
  • No
  • No
  • No
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Anonymous
Ordered on 1/13/2017
They were very considerate of telling me that the part was not in stock and replacements were coming in very late 2/8/2017 7:41:34 PM
I would recommend this vendor to others.
  • No
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Elliott M.
Ordered on 10/30/2016
No problem 11/5/2016 3:02:25 PM
Got what I was looking for. I'm surprised how slow DHL was at moving this small package, but not a problem; pay extra if you want fast shipping.
  • Not answered
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Joseph G.
Ordered on 7/31/2016
Terrible shipping 8/8/2016 12:19:19 PM
This item was shipped out on 8/1, the order processed quickly but I have still not received my package. This is my first time purchasing from newegg and may be my last, I hope I receive the package.
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Phyllis B.
Ordered on 1/19/2016
Excellent Service 2/9/2016 5:06:02 PM
I purchased these cables and Received them quickly. The cfables turned out not to be the correct cables for my application (my fault only) so I requested an RMA to return and the response was very timely as well as the credit back to my account. I would definitely recommend SmackTom.com to anyone.
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Steven S.
Ordered on 2/1/2016
Shipping is abysmal 2/9/2016 3:26:39 AM
I'm sure glad I didn't really spend a lot of money or needed this product in a timely fashion, but after 8 days I can only track the order from being shipped from Ft. Lauderdale Fla. to Orlando, Fla, being shuffled between, ummm, "Shipping Partners".
I'm not even sure I understand exactly what that means but I do find it mildly amusing.

But, no, with all due respect to Newegg, I would NOT recommend buying from this vendor again.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
  • Not answered
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/16/2015
Wrong information 12/10/2015 2:48:23 PM
This is a hard Plastic that only fits Mackbook Pro 13" not 15". It didn't fit my computer and I can't sell it either because it was shipped with broken side pieces. I was told it was rubberized so it probably fits bot 13" and 15".
It was also very cheap plastic that seems it would fall apart in a few weeks anyway.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Tim
Ordered on 11/25/2015
Where is my order? 12/6/2015 11:19:03 PM
It's 12 days in and I still have not received my order. I need it by the end of the week, and would not have purchased this if I knew it would take forever to receive.
SmackTom.com Response:
Hi there,

We saw the feedback that you left for us and the problem that you faced with this order. We apologize for the same and would like to make it up to you by issuing a full refund!

Also, we were just hoping if you are open to change the feedback to positive? We always try to do our best, and want to do whatever we can to keep improving.

Please let us know, so that we can send you the instructions for changing the negative review and also issue a full refund for the order.

Thank you,
Brad
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 10/8/2015
item doesn't work and seller doesn't care 10/19/2015 7:37:29 AM
Sent in a request for a return and never heard back.
  • Not answered
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1 out of 1 people found this review helpful. Did you?
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