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- Returns Policy
30 Day Return Policy
- We take your satisfaction very seriously. You may contact us with any questions or comments by email at firstname.lastname@example.org
- Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.
- All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.
- All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
- If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.
- No returns are accepted after the 30 Day Return Policy period.
All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy. If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.