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Evil Controllers Seller Profile 877-880-3845 Email This SellerEmail This Seller  See all products from Evil Controllers See all products from Evil Controllers

Evil Controllers is a Tempe, Arizona based company that modifies Xbox One, Xbox 360, PlayStation 4 and PlayStation 3 controllers. Started in 2007, Evil gained traction through Rapid Fire mods and custom button relocation modifications. Evil has since gained popularity for their custom made professional thumbsticks, their Evil D-Pad and their work with the Ablegamers foundation.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (10 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 8 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 2 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/30/2014

Rating + 1 Item never shipped

Item never shipped, tracking number never updated. Total hassle to get a refund, NewEgg claims they can't help even though they are the charging party on the credit card transaction. Dispute filed, this is my last order from NewEgg, this marketplace stuff is garbage.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Products maintain a Refund Only 30-Day Return Policy, or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Evil Controllers within 30 days of the invoice date for this policy to apply. Products covered by this return policy may be returned for a refund or exchange of equally priced products. “Return” constitutes receipt of the product by Evil Controllers, and not the mere issuance of an RMA.

    If you purchase a product, Evil Controllers guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with certain products. Evil Controllers will not send you a missing accessory unless the missing accessory is required in order to properly make use of all the product’s advertised functions.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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