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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Aosom specializes in offering consumers a line of value oriented products in a variety of categories including Sporting Goods, Outdoor Living, Pets, Home Furnishings, Electronics and more!

Have a question about us or our products? Feel free to call us! Our Customer Service department is open 5 days a week (Monday - Friday, not including holidays) from 8:00am to 4:30pm PST.

  • Feedback
  • Returns Policy
On-Time
Delivery
100.00%
Product
Accuracy
94.12%
Customer Service
Statisfactory
85.71%
200 Reviews (87% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 39
Stacey P.
Ordered on 4/11/2017
Seems like they dont care 4/26/2017 2:17:58 PM
Had package ready to go and it sat for 3 days before actually being shipped missing parts but i got a cheap gaming chair to hold me off till i can get a good one.
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Ted B.
Ordered on 3/22/2017
Fast shipping. Well protected 4/7/2017 9:23:08 AM
Easy to put together. Having two people helps
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Tony P.
Ordered on 3/15/2017
Excellent value for the money 3/31/2017 7:27:35 AM
Far better quality chair than others I have purchased for a similar price. Legit reclining back that leans independently from seat deck which makes if far more comfortable than other chairs that completely rock rather than recline. Solid construction, super tight stitching. Far better than what I expectd to get comsidering past experiences buying chairs. Super fast ship. Definitely recommend this chair and this seller!
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Anonymous
Ordered on 3/12/2017
The hardware was not all included/damaged 3/28/2017 3:59:27 AM
There was a bolt missing a screw head and a piece of the actual furniture
That didn't match what the instructions dictated to use.
Newegg couldn't help and suggested to contact the manufacturer, but
Id rather just not recommend them than to deal with them again.
The price, shipping and item save for the bad hardware was great.
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Mike G.
Ordered on 3/9/2017
Excellent product and transaction 3/24/2017 6:41:11 PM
Highly recommend this product and seller as my $300 office chair went from being a throw-out to a like-new chair for less than $20.
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CHRISTOPHER F.
Ordered on 1/23/2017
Great desk, great price 2/7/2017 7:39:13 PM
I expected this desk to be of lesser quality given the price but it's great! Very sturdy and well built. Slight issue with the center piece not laying flush with the two bigger parts but it's not by a great amount.
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Michelle A.
Ordered on 1/16/2017
Quality was great 2/7/2017 2:47:13 AM
I have been very happy with everything I've ordered from this site. I recommend this site to everyone.
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Bri J.
Ordered on 1/5/2017
Seller was very helpful 1/28/2017 1:28:46 PM
The first package I received from them was damaged on the outside. Upon opening it I found the hardware to be loose and rolling around with a few pieces missing. Also there were a few metal bars bent where the equipment attached. I contacted the seller requesting to return it and get a replacement. I heard back from them quickly and they were very helpful. They processed my request and I was sent a replacement free of charge.
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Brandon K.
Ordered on 11/13/2016
Excellent service 11/17/2016 6:28:22 AM
The order was shipped super-fast and arrived unscathed. Everything was packed neatly inside the box and the chair is perfect.
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Lee S.
Ordered on 10/17/2016
Perfect across the board 10/24/2016 3:28:24 PM
This seller does everything right. We are always happy to order and do business with them. Great shipping time, great customer service when it's needed, and great products. Highly recommended.
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fesparza
Ordered on 6/15/2015
Fast Shipping, Good Product. 6/24/2015 6:52:41 AM
I am very pleased with the shipping times and the product itself. 100% recommended.
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BDavis28
Ordered on 3/31/2015
Great 4/7/2015 6:55:45 PM
Fast shipping and quality product.
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Intelkidd
Ordered on 12/1/2014
Damaged 12/13/2014 2:23:53 AM
My item showed up broken and bent when it showed up to my house I was lucky to be able to salvage the leg on my desk, I ordered from this company I email them but never got a response, don't buy from them
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1 out of 1 people found this review helpful. Did you?
aprilbaby744
Ordered on 11/1/2014
Great piggie cage at an affordable price! 11/24/2014 5:14:48 PM
Just awesome!!!
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friend
Ordered on 9/16/2014
good 9/21/2014 11:27:24 AM
Ships on time, no problems!
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0 out of 1 people found this review helpful. Did you?
Birdzilla88
Ordered on 8/8/2014
Sent dead item. Seller won't repond to return requests. 8/24/2014 9:07:42 AM
I purchased an item from this seller a few weeks ago. The item was dead on arrival and wouldn't even turn on. I sent an RMA request six days ago and still have not gotten a response. At this point, I have had to get newegg involved to attempt to force this seller to do anything. Will not buy from this seller again and don't suggest to anyone.
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1 out of 1 people found this review helpful. Did you?
Catherine Sophie Ree
Ordered on 7/21/2014
Really Aosom :) 8/11/2014 9:46:29 PM
I am extremely and totally satisfied with my purchase and my experience! These guys stand behind their product and their customers' high expectations. To top it all off I also had a 5-star experience with Eleanor, their Customer Service Representative who went the extra mile to assist me. Kudos! I HIGHLY RECOMMEND THEM!!!
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Kingsfan626
Ordered on 7/16/2014
Slow and Painful 8/7/2014 3:25:44 PM
They shipped my TV stand with the corners falling apart and it arrived in horrible shape. It took 2 days to get the shipping label and now that they have the package it's sitting in their building for 5 days when all they have to do is look at the box and know where I circled the point of damage. If I didn't use a newegg gift card I would have requested a charge back from the credit card company and let Newegg deal with them. Stay away from this company.
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Middletown
Ordered on 7/29/2014
Would use again 8/5/2014 10:48:40 AM
I swore off the marketplace vendors on newegg due to some bad experiences with other marketplace vendors. I purchased from Aosom without knowing that the item being purchased was through the marketplace. I had technical issues during the purchase. Aosom did not miss a beat. even after resolving credit card purchases with the bank and newegg, Aosom was there to ship immediately after process of payment. I was given good accurate information about my purchase and it arrived on time and in good condition. From my experience with Aosom, i would use them again.
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Kenny
Ordered on 7/28/2014
Excellent Seller 7/30/2014 7:42:48 AM
Ships on time and have had no problems!
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