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Aosom specializes in offering consumers a line of value oriented products in a variety of categories including Sporting Goods, Outdoor Living, Pets, Home Furnishings, Electronics and more!
Have a question about us or our products? Feel free to call us! Our Customer Service department is open 5 days a week (Monday - Friday, not including holidays) from 8:00am to 4:30pm PST.
- Returns Policy
We pride ourself in our customer service and are proud to offer a "No-Hassle" returns program to make your purchasing experience as simple as possible. As a general rule we accept returns for up to 90 days from the date of original delivery.
If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you and make sure you are taken care of with either replacement parts, an exchange (depending on availability) or a return for a full refund on the product minus a 15% restocking fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.