- Email This Seller
We have been selling floor maintenance products on the internet since 1995 and have been in business since 1991. We are not just an "internet" company, we do have multiple brick & mortar locations.
We strive to offer the best service at the lowest possible prices. If you are interested in quantity discounts we would be more than happy to work with you, just contact us and we will work it out. We are not just an "internet" company, we were in business long before the internet was a means to order products. We install wood floors everyday so please feel free to call our stores at any time with any tech questions you might have.
We can assure you that you will get the right product, and on time. Credit card orders come across to us on a secure server and then processed with Authorize.net, which is the largest internet processor in the world. We are referred out by more wood manufactures than any other company in the United States. Liability is limited to the purchase price of the product. MSDS sheets available upon request. Due to the rising costs of shipping many of our items are automatically shipped USPS no matter what method of shipping is chosen. We are doing this in our continued effort to keep our pricing as low as possible.
- Returns Policy
If you would like to return your product for a refund, all returns are subject to a 20% restocking fee, minus shipping and handling. We recommend using a carrier such as UPS or FedEx, or any that you can get a tracking/delivery confirmation number and insure the package. We are not responsible for any lost or damaged returns.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.