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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

We've Got Crazy Customer Service!

Our crew at OnlyFactoryDirect have extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have well over 18,000 satisfied customers to prove it.


How do we sell High Quality Products at such Low Prices?

Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest price direct from the Factory, and we back it all up with the best customer service you will ever encounter online. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.


Affordable Performance. Guaranteed.

  • Feedback
  • Returns Policy
On-Time
Delivery
92.86%
Product
Accuracy
92.86%
Customer Service
Statisfactory
77.78%
391 Reviews (87% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 43
DAVID F.
Ordered on 4/1/2017
Theater Solutions Center Channel Speaker 4/17/2017 10:46:10 AM
Nice Center Channel Speaker for a low price.
A little larger than expected, still fit where I planned - check size before purchase.
Sound is better than my old RCA.
Was delivered on time as stated.
Would definitely recommend.
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RALPH L.
Ordered on 3/16/2017
Excellent customer service and response. 3/30/2017 11:22:00 AM
I have only praise for OnlyFactoryDirect.com customer service, They replaced the damaged Acoustic Audio Speakers by cross shipping. The replacements also have a ticking or thumping noise through the speakers even on standby. they have offered to issue a refund and pay for rma which is greatly appreciated. I would deffinitely recommend them !
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Robert B.
Ordered on 3/3/2017
I bought the speakon to 1/4 " plus 50 foot cable. Quality was over the top, very surprised. 3/10/2017 7:32:44 PM
1st would I order from this company again, Sure wil. They we're very very quick to respond. Someone in shipping messed up, got a cable with 2 male speakon connectors . The cable is fantastic and it was 68% off, for $24.00 ref. I would of settled for an adapter, and I most likely would of said I would help with the cost. They sent me an email ( I emailed them around 1 am in the morning and in the next morning they emailed me back apologizing and that they have already sent the correct cable w/ tracking number. By the way they said to keep the cable. They may have lost alot of money on this but they have gained a repeat customer. Thank You Nancy , Onlyfactorydirect.com and Newegg.com. Bob B Youngstown ohio
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Gordon T.
Ordered on 12/23/2016
Great price this item 1/28/2017 6:26:21 PM
recommend
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Frank r.
Ordered on 1/23/2017
Shipped items that were returned. Not new package, very sloppy 1/27/2017 3:47:57 PM
Definetly would not recommend this seller for any item
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melissa h.
Ordered on 1/1/2017
fast shipping and good sounding sub 1/10/2017 2:01:09 AM
fast shipping and good sounding sub. good price also
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carl a.
Ordered on 10/15/2016
junkie sellers 11/7/2016 6:45:26 AM
the Remote for the stereo didn't want to work at all, even after using different types of batteries and the remote was totally different from the picture. all the connectors on the back of the sub were all pushed in and for a 600watt system it sounded like a 60 watt! very unhappy with newegg flash and I'm about to do away it!
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Eugene C.
Ordered on 6/25/2016
Extremely Poor Shipping Practice. 7/18/2016 2:52:58 PM
It's amazing this product arrived undamaged. The seller just threw the speaker grills in a box about 10 times too big and shipped it. No packing peanuts, air bags, or scrunched up newspapers to cushion the trip. The box took a beating, but miraculously the speaker grills showed up without dings.
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Ricky S.
Ordered on 4/5/2016
5 Eggs!!!!! 4/18/2016 1:10:47 AM
Great seller! Accurate description. Fast shipping. Highly recommended. 5 Eggs!!!!!
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Redkrayola
Ordered on 10/4/2015
Great speakers, but... 10/15/2015 11:20:34 AM
The speakers are everything I expected performance-wise. I like them a lot. No issues at all with the sound or quality, however, I specifically wanted and ordered the black/silver color as I thought the bright green looked stupid and didn't match my setup at all.
My setup looks stupid now. Too much hassle to RMA just for the color, so I'll just suck it up. I was going to order on A**z*n originally, but Newegg was $8 cheaper overall. The $8 savings cost me the stupid-looking setup. *sigh*....
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syam3
Ordered on 8/21/2015
Shipping 8/28/2015 3:12:14 PM
Ordered late on a Friday and received following Friday. Setup easy. Plays well but volume a little low. Not for audiophiles but does well with computer mp3s and video. Added 2.1 system by splitting output to increase volume.
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techenthusiast
Ordered on 7/15/2015
Terrible 8/28/2015 12:29:19 AM
I was unhappy with my purchase of these speakers
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Ranger Bob
Ordered on 7/17/2015
Exceptional Customer Service! 8/7/2015 5:52:31 PM
Initial unit I received had no output... Called OnlyFactoryDirect Customer Service, and was told that they would get a replacement unit out the following business day! 2nd unit arrived, and works perfectly! They didn't even want the defective unit returned! Can't be any better than that!
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Kevin Ritchey
Ordered on 7/1/2015
Bass bombed. 7/22/2015 1:11:23 PM
Got this for my daughter's room to enhance a soundbar's performance. Sound levels are adequate but provides a "hollow" sound. May also have a misaligned voice coil. Will continue using to see if problem fixes itself with break-in.
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Kevin C
Ordered on 7/6/2015
Top Notch Customer Service!!! 7/20/2015 5:22:30 PM
I received a brand new Audio Acoustics AAM10UB from New Egg Flash 2 weeks ago and it worked great until Saturday night. From one show when it worked perfectly to the next when it was dead in the water an hour later when powered up, I was frustrated, to say the least. One 5 minute call to OFD customer service was all it took to resolve my problem. They immediately emailed a return UPS label and shipped out a replacement unit the same day!! In this world where so many seem to care so little these days, it's a breath of fresh air to deal with honorable and honest companies like this one (as well as Newegg!) who do right by their customers and stand by the products they sell. I'll definitely be a customer from here on out! And if you need portable system, the Acoustic Audio AAM10UB cranks out some SERIOUS sound!!
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Anonymous
Ordered on 3/1/2015
Very weak subwoofer 4/18/2015 4:03:03 PM
The included subwoofer is very weak, and not at all worth the price I paid. I'm very unsatisfied as NewEgg would not allow me to return this product.

DO NOT BUY!
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Ash
Ordered on 3/4/2015
Works great! 4/1/2015 9:34:25 PM
Fast shipping and works great! Thanks
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Anonymous
Ordered on 3/1/2015
OnlyfactoryDirect.com 3/23/2015 10:42:33 AM
I rate onlyfactorydirect.com excellent.

I rate newegg poor, because I had ordered 3-surround systems and they only had 2 delivered. It was a clerical error on their part, but they would not honor the sale price on a reorder. I'm done with them.
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Videographicsman
Ordered on 2/28/2015
A Responsive Responible Seller 3/12/2015 10:35:46 PM
Seller promptly handled an order mix up from online purchase, promptly shipped item, and responds promptly to email inquiries. Stands behind products it sells from manufacturers. Had to replace a defective item part of shipment, did so promptly, professionally and without delay.

Highly recommend this seller.
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Tom B.
Ordered on 3/1/2015
Good service 3/12/2015 12:43:50 PM
Shipped fast and good product
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