- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We here at Heleta have a goal, "To provide the best product for the best price." That's it. It doesn't matter if you're a large company or a one man show. Our goal is not just to provide quality tools, and excellent service, but it's to make sure that you're getting the best price. Take a look at our site. You'll see we've really got our prices down. We guarantee in many cases, we're less than half the price of our competitors!
- Returns Policy
Heleta will refund the entire purchase price for any UNUSED item within 30 days of the original purchase date. No questions asked. To return a unused item, please ship the item back to us with a copy of your receipt. We will then credit you back using the same method of the original purchase. The customer will be responsible for all shipping fees unless the mistake was on the part of Heleta. We will not refund USED items. However, we do value our customers and we want our customers to be happy with our products. If you have a complaint with one of our items, please let us know.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.