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Seller#: 0UHOPTYV38EN3E1D2

Dyson.USA Seller Profile 800-285-8145 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Dyson.USA See all products from Dyson.USA

The ABC Vacuum Warehouse mission is simple:

At ABC Vacuum Warehouse, you get vacuum cleaners at the lowest possible price, shipped directly to your door, with the best possible service. Starting in mail order in 1977, we provide customers with the quality vacuum cleaners and discounted prices. We transitioned into the online space in 1996, when we launched our website ABCvacuum.com

At ABC Vacuum Warehouse, we concentrate on volume while maintaining personal attention to our customers.

How do we sell vacuum cleaners for such low prices? We buy in volume. We also purchase from a network of suppliers that have overstock or are going out of business. Overhead is kept low and employees are not paid through commission. We literally stack 'em high and sell 'em cheap!

For Customer Service inquiries, please reach out to: abcvacuumnewegg@gmail.com or 800-285-8145

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (619 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 455 Reviews
newegg
73%
Good Rating + 4 78 Reviews
newegg
13%
Average Rating + 3 21 Reviews
newegg
3%
Poor Rating + 2 16 Reviews
newegg
3%
Very Poor Rating + 1 49 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Anonymous
Order Date : 12/15/2016

Rating + 4 SHIPPING

Only complaint I have is this seller does not box their product in anything other than the box it is packaged in. When it is delivered it sits at your front door letting everyone know what you just purchased, and invites someone to steal the item from the front porch.

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Gregg H.
Order Date : 12/22/2016

Rating + 4 Vacuum arrived in perfect condition!

Product arrived a day later than estimated, but otherwise everything was great! Nice refurb for the price!

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Anonymous
Order Date : 11/28/2016

Rating + 1

too noisy

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Anonymous
Order Date : 12/11/2016

Rating + 5 great

vacuum well packaged like new assembled easy worked great

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Michael B.
Order Date : 11/22/2016

Rating + 1 No communications

The vacuum arrived defective. I've sent 2 e-mails thru Newegg and I haven't heard back from them. At this point I would just like a refund so I can be done with the company. Extremely dissatisfied. My recommendation is to stay away from this company.

1 out of 1 people found this review helpful. Did you? Yes No

Todd T.
Order Date : 11/22/2016

Rating + 1 Terrible seller, do not order from them!

Bought a Dyson DC59 motorhead from them at a great price. It was stated to be new, not refurbished. The box came badly mangled and taped up... and it came that way from "ABC Vacuum" NOT Dyson. That in itself is pretty shady, claiming to be Dyson when they are not. The shipping label was slapped on top of a mass of tape holding the box together, so I know the shipping company didn't destroy it. The vacuum was broken inside the box, and it was clearly NOT new. Someone had repacked it... very poorly. Sent two messages requesting a replacement, no response. Have escalated now to Newegg, still waiting on them for a response as well. Most likely, I will probably have to go through my credit card company to get a refund. Since this is a Christmas gift, I've already had to purchase this item again from another vendor, no time to wait for Newegg to get their act together and refund me before doing so.

Are you listening Newegg? I've purchased literally thousands of dollars worth of stuff from you this holiday season alone. You need to make this right, or I promise you I will NOT be looking to you when I build a new computer in the next few months.

Buyer beware, do not do business with this company!

1 out of 1 people found this review helpful. Did you? Yes No

Raul L.
Order Date : 10/20/2016

Rating + 2 Disappointed customer

I was shuffled around by Newegg and Dyson USA. I purchased a vacuum at Newegg and delivered by Dyson USA. I saw an identical vacuum (same company dyson USA) for a cheaper price a couple of days later and I told Newegg I would like the difference or I will return the Vacuum. Newegg said they could not help me because shipment was in progress and I had to contact Dyson USA, which I did. Dyson said they could not help because it was a pricing issue, I had to call Newegg for the resolve. Ok, now I'm mad, I am not going to call back and forth to find someone that will help me. So I refused the vacuum and now I have to pay a restocking fee. I will never buy from Newegg or Dyson USA again until this is resolved. If you want me as a returning customer you will fix this issue. I have been a loyal customer for years and to be treated like this.
I am very DISAPPOINTED.

2 out of 2 people found this review helpful. Did you? Yes No

James S.
Order Date : 10/19/2016

Rating + 1 delivered not operable and nothing done by Newegg

they told me sorry, we are just the middle man. The vacuum was delivered and it doesn't work. Not worth the time and money you save. Terrible service and no follow up. Now I can't get Newegg to help me return the vacuum. No response from my several attemps. Very frustrating

3 out of 3 people found this review helpful. Did you? Yes No

long n.
Order Date : 8/26/2016

Rating + 1 Poor products, don't buy it.

I was disappointed it, all I heard it noise, but no wind, remote not working.

3 out of 3 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 8/14/2016

Rating + 1 Dyson refurbished fan appears broken.

The fan I received is not in working condition.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Defective Merchandise:
    Customers have 30 days from the shipment date to return defective merchandise. When customers contact ABC Vacuum Warehouse within the 30 day window, they have the option to receive a replacement unit or a refund with ABC paying the return shipping. Once the item arrives at ABC’s warehouse, the replacement unit will be shipped or the refund will be issued within 48 business hours.

    Unsatisfactory (did not meet expectations) Merchandise:
    Customers have 30 days from the shipment date to return unsatisfactory merchandise for a refund or replacement item. Customers have two options: they can pay the return shipping costs and receive a full refund –or— ABC pays the return shipping, and the customer receives a full refund sans 15 percent for restocking fees. Once the item has been returned and inspected, the refund will be issued within 48 business hours.

    Address Changes or Corrections: If you placed an online or phone order with an incorrect address you need to contact us by phone as soon as you discover it. Please do not send emails. We process orders as they come in so it is imperative that you act quickly. If your order has already shipped out, we can still make corrections but we will charge $15.00 to do this. This correction fee will be charged to your credit card.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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