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IN THE HANDS OF PROFESSIONALS (I-HOP LLC) sells the leading name-brand hand tools & test equipment at competitive prices. From Klein Tools, Greenlee, Wera, Wiha, Belden/Cable Pro, Portasol, 3M & a host of over 100+ manufacturers, our primary goal is becoming both the professional tradesperson's and the dedicated enthusiast's favorite ONE-STOP SHOP!
- Returns Policy
IN THE HANDS OF PROFESSIONALS guarantees all of our items to work and be free from manufacturer's defects. All return items must be returned to us within 30 days of receipt for a refund. Buyer is responsible for return shipping costs. Non-defective items may be returned in original condition within 30 days of receipt for a refund of the purchase price of the item(s) MINUS 20 percent Restocking Fee. Buyer is responsible for return shipping costs. Customer must first email us before returning any merchandise upon which you will receive a Return Authorization number. Defective product requires notice of 5 days of receiving. Without a Return Authorization number, no credit or exchange will be issued. IN THE HANDS OF PROFESSIONALS retains the right to make a final decision on all returns.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.