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LD Products Inc was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer supplies in the US with its office in Long Beach, CA.
Since our inception we have made customer satisfaction our number one goal. Our courteous customer service representatives are knowledgeable about our products and are always ready to assist you. We have been awarded Bizrate's Platinum Circle of Excellence for Customer Service for six years.
All of our products are stocked in our 110,000 SQ ft warehouse in Long Beach, CA. We rigorously screen our manufacturers to make sure that our products maintain the highest levels of quality and durability. Our purchasing department works hard to ensure that we carry the latest printing supply products.
We have experienced phenomenal growth since our start and would like to thank our customers for their continued support.
- Returns Policy
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.
If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our two year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.
3700 Cover St
Long Beach, CA 90808
We only accept products back for an exchange or refund for 2 years after the purchase was made. Only products purchased from LD Products can be returned for an exchange and unopened products must be in sellable condition. LD Products is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 888-321-2552 before returning any products
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.