Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

LD Products Inc was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer supplies in the US with its office in Long Beach, CA.
Since our inception we have made customer satisfaction our number one goal. Our courteous customer service representatives are knowledgeable about our products and are always ready to assist you. We have been awarded Bizrate's Platinum Circle of Excellence for Customer Service for six years.

All of our products are stocked in our 110,000 SQ ft warehouse in Long Beach, CA. We rigorously screen our manufacturers to make sure that our products maintain the highest levels of quality and durability. Our purchasing department works hard to ensure that we carry the latest printing supply products.

We have experienced phenomenal growth since our start and would like to thank our customers for their continued support.

  • Feedback
  • Returns Policy
On-Time
Delivery
100.00%
Product
Accuracy
100.00%
Customer Service
Statisfactory
100.00%
771 Reviews (88% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 53
Anonymous
Ordered on 8/22/2016
HORRIBLE !!!!!!!!! 10/4/2016 11:25:13 PM
Ink cartridges did not work on the first order nor on the second replacement they sent me. I have been trying to get my money back since then and still have not gotten my refund they say they posted on 9/09. A month later and nothing so I have filed a complaint with PayPal!! This is not customer service that I would recommend to anyone!
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Thomas H.
Ordered on 9/1/2016
Wrong item delivered 9/22/2016 8:41:33 AM
I bought samsung color laser printer. I received a printer fusion. Obviously, it is the wrong item. Newegg.com have been trying to get it solved, but poor communication from the seller. Avoid this seller in the future.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Michelle P.
Ordered on 5/27/2016
Wrong product, no response 6/18/2016 6:05:02 AM
The wrong product was delivered. I ordered 4 colors of toner, and received 4 of the same color. I contacted the seller for an exchange and have heard nothing back after two weeks.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Michelle L.
Ordered on 4/15/2016
Newegg is AWESOME! 5/11/2016 7:24:24 AM
I've placed orders with them several times and have never once been disappointed. Products arrive very quickly. On one occasion I did have a problem but it wasn't Newegg's fault, it was a manufacturer issue. Regardless, Newegg's customer service was very good and the product was replaced very quickly. I would absolutely recommend that everyone order from these people. They are what all retailers should be.
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Jennifer A.
Ordered on 12/17/2015
Hit and Miss 2/11/2016 2:21:35 PM
I've used LD products for some time now -- they supply toner for about half of the 19 printers under my charge. Typically, their quality and service are above average. Recently, however, I've noticed a decline -- bad or incompatible cartridges, underfilled cartridges).

Case in point: I recently ordered 3 combo-paks of toner, a total of 12 cartridges. Of them, two have been bad. I sent one back to LD, which cross shipped another. While waiting on shipping, I loaded a used spare that still had some toner left in it, which ran out 3 days ago. I changed the spare for the cartridge that LD cross-shipped. It is empty now after 3 days of light usage, and the printer had been complaining of "incorrect toner" -- the same error I sent the first one back for. The cartridges also seemed a little "off". Typically, LD products come branded as such, in a LD-branded box with labels on the cartridges themselves. These arrived in plain boxes and unlabeled, and the cartridges look old. Looking on the interior of the cartridge, from what I could see through the toner door, the toner appeared slightly caked like it'd been exposed to moisture.

Over the years, I've noticed this from them more and more. We also use MSE, so far no problems with them. And their packaging is better. And their plant is local to me. Maybe its time to make the switch for good.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
just bob
Ordered on 11/29/2015
failed to communicate 12/10/2015 5:26:05 AM
after receiving the wrong product, informed seller, after 5 days have heard nothing... don't know if this is a New Egg issue or seller issue
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/19/2015
Sent wrong item 11/23/2015 4:05:43 PM
Had a picture of Canon genuine ink which is what I wanted to order. They sent me their knock off brand LD ink. If I wanted LD ink I would have ordered it, I didnt. I hope the refund and shipping goes smoothly.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Rich M
Ordered on 10/17/2015
Complete Fraud 10/21/2015 7:54:50 AM
Had a picture of Canon Ink Cartridge. In the specs stated "Trust genuine Canon CLI-221BK Ink Cartridges to provide outstanding print quality for all your important photos and documents ... Unlike bargain replacement inks, original Canon CLI-221BK Ink cartridges are designed specifically to work with Canon printers for exceptional reliability and performance" Then sent me a knockoff LD replacement ink." I Could have gotten all the ink colors for my printer for this price if I wanted knock offs. No LD, No more Newegg. No confidence in how they operate anymore.
  • Not answered
  • Not answered
  • Not answered
3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 8/4/2015
Awesome ink! 8/17/2015 11:20:32 AM
Awesome ink!
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Will J.
Ordered on 1/31/2015
4/11/2015 7:15:30 PM
Shipped fast, was well packaged too!
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 2/13/2015
Product does not work 3/6/2015 12:21:57 PM
Bag which the toner was in was filled with toner ink all over. Ran 3 toners both stopped working after 20 copies
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
mac
Ordered on 12/16/2014
awful 1/6/2015 5:53:48 AM
ordered 4 toners, didn't get a single toner that we ordered, we were shipped 4 incorrect toners
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Craig R
Ordered on 12/15/2014
Great to deal with 12/17/2014 4:24:07 PM
I have used this companies ink cartridges in the past, and never had a bit of problem with the quality. Received item 3 days after ordering, which is great considering it came from one coast of the USA to the other. Had a problem with the order (Newegg's website had an issue that caused me to double order), but a call to this company had the issue resolved in less than 5 minutes. I'll be buying from them again.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
leah1963
Ordered on 12/6/2014
Ink Cartridges 12/14/2014 5:09:51 PM
Excellent service! Order was received very quickly. Awesome! Thank you.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Bostonian
Ordered on 11/8/2014
We'll see... 12/1/2014 2:31:00 PM
I tried an LD cartridge in my HP LaserJet earlier this year. It worked well for half a year, then went bad--black streaks. I decided to try them again given their great pricing and reviews. I have always used remanufactured cartridges since 1999 when a cartridge from the printer manufacturer caused damage to the printer.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
A Blue Wanderer
Ordered on 8/11/2014
Flawed, but the best out there. 11/4/2014 2:24:17 PM
I had given up on refilled toner until I found LD Products. Courteous reps, easy replacement of defective cartridges. I return about 5% due to defective items, slightly higher for color toner. I have spent thousands of dollars on LD toner.

That said, they do have inventory issues, which are exaggerated by Newegg.com's 3 day fulfillment policy, resulting in canceled orders. If they have something in stock on the ldproducts website it may not be available through newegg.com.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
NEPCW
Ordered on 6/16/2014
3 weeks and still no product 7/8/2014 6:36:39 AM
Wish I knew how the ink worked, still haven't received it. Tracked the package and post office says they couldn't find us which is weird because we get mail every day and Newegg packages a couple times a week, same address.
Love dealing with Newegg but this process has been terrible.
Tracking shows the package was returned on the 24th and the vendor contacted me sooon after (nice of them) to ask if I wanted them to try again to which I answered yes. Still haven't received the package or a new tracking number and no refund.
LD Products Response:
Thank you for your recent ink cartridge order. I sincerely apologize for the delay with your shipment, and for any trouble and inconvenience it has caused! I reached out to you on 7/9/2014 to confirm that the post office returned the original shipment, due to an insufficient address. Once the suite number was provided, the order was re-shipped via USPS Mail. The new tracking information indicates that the cartridges were delivered on Friday, 7/11/2014. Is this correct? Please confirm receipt of the cartridges. I provided the USPS tracking number below, as well as the mailing address where the cartridges were shipped to, for your reference:

9400110201019018497643

36 N Bedford St
East Bridgewater, MA 02333-1186

To be completely honest, neutral and negative feedback hurts our business significantly, and I would like for us to reach an amicable solution in hopes that you consider revising your recent feedback. Please let me know what I can do to remedy the situation; I will be sure to follow up with you right away.

Thank you for your time and consideration.
I hope to hear from you soon.

-Jasmin
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Lalenthorpe
Ordered on 6/3/2014
LD Ink coats the competition... 6/6/2014 11:23:19 AM
Super fast order pick and delivery! Excellent value! It's ink. It works! Buy it.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
brewsr
Ordered on 4/28/2014
2nd Order 5/2/2014 12:59:33 PM
Very quick shipment.
Hey, the stuff works.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Jane
Ordered on 3/4/2014
3/19/2014 7:05:59 AM
When shipping the package, the Seller did not use our company name in the address when shipping. This caused many problems and delays, and then we still had to go to UPS and pick up the package. I had to use different printers in the office during this time. Very inconvenient. If we would have received the package when it was to be delivered, there wouldn't have been a problem.
  • Not answered
  • Not answered
  • Not answered
0 out of 1 people found this review helpful. Did you?
Page of 3
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.