- Email This Seller
Captain Dave, Inc. has been serving customers via the web since 1997. We offer a variety of outdoor and casual apparel, Army/Navy goods, gear for the great outdoors.
Customer Service Focus
We value our reputation as a reliable and customer-service oriented source of quality goods at reasonable prices and strive to achieve a high degree of customer satisfaction. If you have any questions or concerns about your order or our products, please contact us via the email or call us during East Coast business hours at 877-41-DAVES or 919-384-9760.
- Returns Policy
If your return is due to an error on our part or a defective product, we want to fix the problem. Please contact us for instructions.
We're confident of the products we offer, but if you are dissatisfied with your purchase, we accept returns on new, unused product within 30 days. Many products are also eligible for an exchange if you need a different size or color.
All returned items must be in new, resalable condition, preferably with the original tags and packaging.
Shipping is not refundable. Shipping, including return shipping, is the responsibility of the purchaser. If your item was purchased under a free shipping promotion, your refund will be minus the actual shipping cost.
For the safety of our customers and to ensure the reliability of our products, the following items are NOT returnable:
- Underwear, including long underwear;
- Gas masks, filters and related NBC items;
- Items that offer ballistic protection, such as vests and helmets;
- First aid kits, medical supplies such as QuikClot
- insect repellants
- Aerosol sprays
- Items that have been worn, laundered, altered or show signs of use
- Food products
- Any health and beauty product, including camouflage make up sticks
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.