- Email This Seller
At Oklife we strive to provide you with the best customer care for hassle free shopping. The information below are fast answers to some of the common questions and concerns. Please feel free to call us on our customer care line at 1-866-936-9444 or send us an email.
Most orders ship within 1 business day. We will contact the customer within 1 business day if the order cannot ship in this time frame. Shipping takes 1-7 business days in the US.
Returns are accepted within 30 days if items are returned in new condition in the original packaging. A 20% restocking charge will apply, if it is not original packaging.
Should you have other questions or concerns about these policies, please call OKLIFE Customer Service at 1-866-936-9444 or send us an email at firstname.lastname@example.org.
- Returns Policy
Returns are accepted within 30 days if items are returned in new condition in the original packaging. A 20% restocking charge will apply, if it is not original packaging. You must contact OKLIFE before returns or exchanges can be made. Refunds are made within 5 business days of merchandise return.
Should you have other questions or concerns about these policies, please call us at 866-936-9444 or send us an email at email@example.com.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.