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Alto Music Seller Profile 845-692-6922 Email This SellerEmail This Seller  See all products from Alto Music See all products from Alto Music

Alto Music is the most complete music store in the world. Period.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (28 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 28 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Benjamin L.
Order Date : 7/17/2016

Rating + 5 Fantastic quality and Fast Shipping

I want to start off by stating that for a refurbished product I did not expect these to be in such perfect condition. Fast shipping and great product! Everything as described. Thank you!

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Order Date : 3/21/2014

Rating + 5 Above and Beyond

I was completley "blown away" by the excellent customer service Alto Music provided. An incorrect item was ordered, and before I could even figure out that it was MY fault, Alto had the correct item shipping to me, with a return tag for the incorrect item to ship back. Really pleased with this level of service, will definitely order from them again!

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Order Date : 1/30/2014

Rating + 5 Will buy from this seller again.

The item was shipped quickly, and was packaged really well that if it had gotten damaged, it would have had to been an intentional effort do do so by the carrier. Product was exactly as described, at a fair price. Highly recommend this seller.

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Order Date : 11/11/2013

Rating + 5 Good Experience

I've purchased 1 product from them with no issues.

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Order Date : 4/29/2013

Rating + 5 Great seller

I got the guitar in about a week. It was packaged really well. The seller answered my emails before I bought the guitar. Overall a good experience.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We do accept returns on unopened/unused products within 30 business days of the purchase date. If the product has been opened/used we may charge up to 15% restocking fee from your refund. Alto Music does reserve the right to refuse any return that is opened/used and not in the same new condition as when originally shipped to the customer.

    For Pro Audio Software and Hardware that have to be registered to use, we do not accept returns if any of the software or hardware has been registered or installed. We do verify with the manufacturers if an item has been registered before issuing a refund.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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