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CLAIMS/RETURN OF MERCHANDISE
Within 7-days after receipt of each shipment, any shortage, wrong parts, concealed damage etc. discovered MUST be reported to Green Eye Auto Parts. All items to be returned MUST be in original box and MUST be shipped prepaid within 10 days of receipt.
NO PARTS WILL BE ACCEPTED FOR STOCK RETURN BEYOND 30 DAYS FROM DATE OF PURCHASE
Return merchandise MUST be sent in original package and be unused, undamaged and resalable.
If original package is NOT used, credit will be delayed.
There are NO RETURNS on Electrical Parts or parts that require CODING upon installation.
Shipments not meeting the above requirements will be returned to sender.
A minimum restocking fee of 20% will be charged for returns resulting from customer error.
We will have sole discretion as to the credit method on ALL sales. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
Cannibalizing or otherwise modify the part breaches any and all warranties!
We strive to list a part as accurately as possible, ultimately, it is up to the buyer to perform due diligence. We offer a free VIN verification service. Please note we will NEVER verify a part with just year make and model.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.