- Email This Seller
Welcome to the largest reliable online toy store! Please email us with any comments or questions newegg@TeeMug.com (All the emails came in over the weekend or holiday will be answered on the following Monday or next business day) If you happen to have any problems with your purchase, please contact us before leaving any Negative or Neutral feedback, we will try our best to resolve. (Please leave us voicemail message if we are not able to answer your call, we will return your call ASAP) TeeMug.com Customer Service Hours: Monday-Friday (Pacific Standard Time) 10:00 AM-1:00 PM and 2:00 PM-6:00 PM Tel: 415-877-1118 newegg@TeeMug.com TeeMug.com
- Returns Policy
Most orders, unless otherwise specified on our website, can be returned or exchanged within 7 days of receiving. All Returns must be in like new condition and still in original factory package. Opened packages are subject to an additional restocking fee. Customers are responsible for return shipping and all returns will be reimbursed on receipt once approved.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.