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Seller#: 0UHOPTYVH68J92347

Costumelicious Seller Profile 812-333-3450 Email This SellerEmail This Seller  See all products from Costumelicious See all products from Costumelicious

We specialize in Men's, Women's, and Children's Costumes for all occasions. Whether you're dressing up for Halloween, a 70's party, birthday party, New Year's, Valentine's Day, or any special occasion, we will have the costume you need. Everything you see on our site is in stock and ready to ship.

Customer service is our #1 goal.

With over 40 thousand square feet of inventory in stock all year long we are one of largest costume retailers in the country.

ALL orders are shipped within 1 business day of payment.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (180 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 119 Reviews
Good Rating + 4 23 Reviews
Average Rating + 3 11 Reviews
Poor Rating + 2 7 Reviews
Very Poor Rating + 1 20 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mindy d.
Order Date : 9/3/2016

Rating + 1 lousy! -

I received an item that was too small and I have been tryin to return it for almost 30 days now with no success. My emails have gone unanswered. Lousy service. First and last time ordered

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Order Date : 10/18/2015

Rating + 5 Great Costume at a Great Price

Arrived quickly and costume was as described and how it was in picture. Would definitely recommend others searching for the same or similar.

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Order Date : 10/19/2015

Rating + 1 Poor

Was sent incorrect size. Contacted seller to get correct size and received no response. Beware of this seller.

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Order Date : 10/8/2015

Rating + 1 No response from company

I purchased a Batman costume for over $300 and you would think it would arrive perfectly, but instead, the latex was melted on to eachother, had holes, and the velcro was cheaply made about to come off. I wouldnt pay $50 for this. I requested an RMA to return the costume but its been almost 2 weeks with no response. This company is beyond horrible. I gladly did a chargeback with my CC. Enjoy the negative score from BBB.

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Frustrated Patient
Order Date : 11/18/2014

Rating + 1 Unresponsive

I was in the hospital when my package arrived and did not return back home until the 30 day return date was nearly past. Needless to say I missed it and tried to contact the seller to see if I could return the still unopened package, but they didn't even bother to respond. That was weeks ago, still no answer.

Terrible customer service!

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Order Date : 10/14/2014

Rating + 4 Minion Adult Lady Costume

The costume was great. It was mailed in a timely manner and I was very happy with the product.

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Order Date : 10/11/2014

Rating + 5

Received my item super fast. Just as described.

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Order Date : 2/15/2014

Rating + 5 1 x Mens Army Military Officer Uniform Beret Halloween Costume

The product arrived quite fast and in excellent condition.

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Order Date : 12/22/2012

Rating + 1

This dress doesn't last more then 3 hours. Very bad quality.

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Mad Hatter
Order Date : 10/9/2012

Rating + 2 MIA

I ordered a costume and when it arrived in the mail, it did not fit because the sizing guide was inaccurate. When I tried to reach Costumelicious to get an RMA number so that I could return the costume for a refund, they didn't respond. They failed to respond to four emails. I finally had to contact New Egg costumer service. New Egg handled it quickly and easily, but my experience with Costumelicious on this transaction was below par.

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    UPDATE: We are no longer accepting returns. As mentioned in our Returns Policy prior to 10/31/2014, we are not accepting returns after Halloween. We apologize for any inconvenience this may have caused.

    Please note! We will not be accepting returns after Halloween!

    To request an RMA number, please send us an email and include your order number, item(s) to be returned, and the reason for the return. Returns must be postmarked back to us within 30 days of your purchase. Unauthorized returns will delay processing, and may be refused.
    Only the original merchandise price is eligible for credit.
    The original shipping/handling and insurance fees are non-refundable.
    Processing time for refunds is typically 3 business days from when we receive it.
    During the Halloween season, please allow up to 4 weeks for refund processing.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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