- Email This Seller
Welcome to Alliance on NewEgg Marketplace!
Our products are famous for their high quality but competitive prices.We specialize in a variety of products to offer a total solution to our customers: Google boxes, Android- based tablets, 3D converter boxes, digital converter boxes, enclosures, netbooks, karaoke players, portable TVS, and LED TVs. With the cutting-edge technology, we ensure our customers the greatest entertainment and enjoyment.
We have been in business for over 10 years. It has been aiming to provide our customers with a better and more advanced life by our consumer electronics and home entertainment products of innovation, quality, and value.
Thank you for your business. We look forward to serving you!
- Returns Policy
Return for refund within: 15 days
Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.