- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We have a simple philosophy about business. If you treat your customers right and give them the best service you can, then they will be repeat customers. That’s it, just plain old fashioned great customer service. That is our goal. If we mess up (which we do sometimes), we will do whatever it takes to make it right. If we fail to meet your expectations for great customer service, we want to know about it so we can make you happy.
We are located in Centennial Colorado, near Denver. We have a gorgeous view of the Rocky Mountains and are only a short ride away from great skiing, fishing, biking, and many other outdoor activities. Many of us here are avid cyclists and our office is usually full of the bicycles we rode to work. We try to get out and enjoy the outdoors as much as possible.
Please feel free to call or email us.
(866) 454-5523 Toll Free in North America
+1.720.836.3619 World Wide Number
- Returns Policy
Returns are accepted if you notify us within 30 days of receipt. We only sell new items. Therefore, please note that the item must be unused, all tags are still on it, and that it is in the original packaging.
Your refund will be credited back to the payment method with which you paid us.
To initiate a return, please email us at returns@AvidMaxOutfitters.com. Please include name, order number, and reason why you are returning it.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.