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A trusted name in the jewelry business, Marchello & Co. has been catering all kinds of jewelry to their customers for over a decade. Built on a reputation of customer satisfaction at all their locations in the heart of New York City, Marchello & Co. has expanded their services to meet the demands of a wide range of cliental worldwide.
Now offering customers all over the globe jewelry customization services and dealing excellent quality, unique products, Marchello & Co. has solidified itself as one of the leaders in the jewelry industry. They also offer a wide selection of diamond, designer and everyday watches from brands such as Joe Rodeo, Techno Master, Rolex, Cartier, Citizen, G-shock, and Anne Klein.
Dedicated to providing the best experience for customers, Marchello & Co. offers free shipping in the United States and an unconditional 30 day return policy.
Experience the excellence your friends and family are raving about.
Who We Are Not
Selling a counterfeit watch as the genuine article is a violation of federal law. All of our watches are genuine and authentic. We do not sell refurbished watches or manufacturer's rejects.
We buy our watches through established, legitimate distribution channels. We work very hard to buy them at the lowest possible cost. The result: you get genuine merchandise at exceptionally low prices.
- Returns Policy
At Marchello & Co. we offer a 30-day return policy on all items. If your item was received not as-ordered or you are not satisfied with your purchase, you can return it within 30 days of receiving the item (in its condition, as received) for a full refund or exchange.
Please contact our customer service representatives in order to obtain a RMA # and instructions on how to properly prepare your item to be shipped back to us. Once accepted, your return will be processed.
Engraved jewelry items cannot be returned, with the exception of engraved wedding rings—however, the engraving fee is non-refundable.
All products must be returned using a trackable shipping method.
All products must be insured.
Items that have been resized, damaged, or altered after delivery will not be accepted for return.
All products must be returned in new, unworn condition.
All products packaging- including boxes, manuals, warranty cards, instructional dvds if any, tags and labels, and any other materials in the original shipment must be returned with your merchandise.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.