- Email This Seller
"Viator" is Latin for traveler, hence the cool name of our company.... Viator Gear! The company was founded on one premise, to offer a collection of the BEST travel gear available. Let’s face it, traveling is not easy. It can be a royal pain in the rear. The founders of Viator Gear, Toby Grahovec and Nolan Wilson, have collectively traveled over a million miles by land, air, and sea. These years of constantly being "in transit" have inspired them to create a refuge for all travelers, ranging from the first time flier to the experienced business traveler.
We all know that there are an infinite amount of travel stores, sites, shops on the planet today. So what makes Viator Gear different? We personally select every product before it is offered to you. We are not the "fast food" travel store in terminal C of the airport.
Viator Gear represents and stands behind every product that we sell, whether we manufacture it or not. When you order from Viator Gear, you can count on a high quality and useful product that will enhance your traveling experience.
Viator Gear is more than just a travel supply company. Think of us as your personal “travel support” company. Questions, concerns or comments about your next journey? Feel free to contact us with any questions or product suggestions that you may have, as we are happy to oblige!
Please follow us on facebook, Twitter (@ViatorGear), and Google+ to keep abreast of current promotions, new products, and website announcements. Thanks and happy travels!
The VG Crew
- Returns Policy
Viator Gear accepts returns or exchanges within 30 days of receiving your order as long as the product is still in the original condition. Please contact us for a return authorization.
Buyer is responsible for return shipping unless the product is defective or damaged. Once we receive your return, we will issue a refund or credit within 14 days and send you an email confirmation.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.