- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Home Health Medical supplies superior, affordable home medical equipment to individuals and caregivers everywhere. We carry a full range of home medical care products, including hospital beds, bed rails, pulse oximeters, blood pressure monitors, incontinence briefs and supplies, portable oxygen concentrators, rollators, walkers, manual wheelchairs, transport wheelchairs, bariatric equipment, shower chairs and raised toilet seats for bath safety, alarms, weight scales, CPAP accessories, orthopedic supplies, exercise equipment, and other home accessibility, mobility and daily living aids for seniors, the elderly and disabled.
- Returns Policy
If you are not completely satisfied with your purchase, we offer a full refund on most products subject to the conditions contained herein. Products that are defective or shipped due to Home Health Medical's processing error may be returned. Home Health Medical may also accept the return of standard, unopened and/or non-tampered products, provided Home Health Medical receives your return information within 30 days from the date of purchase and determines the returned product(s) to be in resalable condition.
All ResMed flow generators and humidifiers are under warranty for 2 years and all ResMed masks are under warranty for 90 days.
To qualify for a return please note the following:
Upon receipt of your return information (see form below), Home Health Medical may provide you with a return merchandise authorization ("RMA"). Your request for an RMA must be submitted to Home Health Medical within 30 days from the date of purchase.
In order to receive a refund for the purchase price, non-defective items must be returned unused with the original packaging and materials intact.
To be accepted, all returns must have a valid RMA number written on the return label.
All items for return must be shipped to Home Health Medical's warehouse address as listed on the RMA.
All items for return must be shipped to us within 10 business days of receiving the RMA.
Please be aware that our warehouse address is different than our business address. All returns sent to our business office will be rejected and returned to you at your expense as we do not have the capability to handle your return at our business location.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.