Greater Golf Express is a full line provider of quality golf equipment and apparel. For the last ten years, the company has been working under the name, Pro Master Golf, while providing excellent service and amazing prices to golfers worldwide.
Greater Golf Express buys below cost so we can pass the savings on to you. We specialize in the following: Pro-Line Clubs-(Used and New), Men's and Ladies Apparel, Grips, Gloves, Bags, Training Devices, Component Sales, Fitted Clubs, Balls and More.
- Returns Policy
Greater Golf Express will work to resolve any problems regarding your purchases. If we have incorrectly listed the item or sent you the wrong item we will take responsibility for correcting the problem (discrepancies in condition/ratings of used clubs will be handled on a case by case basis and might not apply). Possible resolutions include partial refunds, replacement of item, etc.
If you don't want the item after it has been received and we have correctly listed and advertised the item received you can contact us to inquire about returning the item. In this scenario you will be required to pay the return shipping. Upon receiving the returning item you will be refunded your purchase price/winning bid LESS 15% restocking fee. Original shipping will not be refunded. You must contact us within 30 business days of the invoice date and the item must be returned in the same condition. The buyer is responsible for return shipping costs.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.