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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
- Returns Policy
You have 30 days to return merchandise with the option of receiving a refund or an exchange. You will receive a refund for your purchase if it meets the return criteria.
Refunds & Exchanges:
• There are absolutely no refunds for car audio/video products that have been installed. (If the unit is defective, we can accept it for an exchange).
• Please verify the product you are purchasing is compatible with your vehicle and or system.
• Car audio cables, wires and amp kits are not returnable if opened.
• Shipping charges are not refundable.
• Return shipping charge will be applied for refused packages
• Product must be in its ORIGINAL PACKAGING.
• ACCESSORIES and all PARTS must be 100% complete.
• No PHYSICAL DAMAGE to the actual unit and or packaging.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.