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- Returns Policy
No sale is ever final with our No-Hassle Guarantee. We know that buying on the internet can be a concern, wondering if you are going to be happy with an item purchased from a picture. We accept returns for any item for any reason for 30 days after you receive the item....no questions asked! Just return the item in like new condition for a full refund (minus any shipping charges). There is never a restocking fee!
If a mistake is made on our part we will cover any additional postage costs both ways to correct the error. If you are ordered the wrong size and need to exchange it, we are happy to exchange it for a different size for a $3.00 shipping and handling fee.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.