SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
HOT BEAUTY STATION is a known seller for the number one quality products and exceeding with the utmost satisfaction to our customers.
Being in this competitive industry, we strive to maintain our excellent customer relations as well as to manage our ever expanding inventory of top quality products. Our company’s values include.
-Efficiently meeting our various customers requests, and thereby converting them to repeat or loyal buyers.
-Shipping our products rapidly, preventing any delay such that all our customers may enjoy their ordered items at the soonest possible time.
-Ensuring that our email support center is managed properly, with a goal of answering all incoming inquiries within the next business day.
-Our customers satisfaction is our company's goal. We hope our honest polices as well as our top grade goods will serve to convert even the most skeptical buyer into a repeat buyer.
If you should have any inquiries, or any questions related to our site or products, feel free to contact us via email.
Thank you for your support!
- Returns Policy
Return and Refund Policy
Items can be returned for a refund only if following conditions are met. The same applies to exchanges:
• Item is unopened, unused in its original condition.
• Item has an assigned RMA (Return Merchandise Authorization) Number.
• Item must be returned within 30 days of receipt. Return date is subject to the post mark date.
Shipping and handling fees are not refundable. A 20% restocking fee will be applied on returned merchandise shipped except when returns are due to product defect or company processing errors.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.