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Seller#: 0UHOPTYVKKC3WXDF4

WORLD WIDE STEREO Seller Profile 866-961-7781 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from WORLD WIDE STEREO See all products from WORLD WIDE STEREO

WORLD WIDE STEREO: Awe Inspired. Since 1979.

Specializing in the retail, design, and installation of the finest home and mobile audio, video and automation products in the world. For over three decades, World Wide Stereo has been one of the nation's leading providers of emerging technologies, both cutting edge and practical in the consumer electronics arena. With a reputation for integrity and quality, World Wide Stereo has survived the test of time by offering personal service, award winning installations, and competitive pricing.

World Wide Stereo is proud to be named the Best of Philly Place for Home Gadgets by Philadelphia Magazine. World Wide Stereo has also received an Excellent Rating from STELLAService and top marks from the Better Business Bureau.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (966 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 796 Reviews
newegg
81%
Good Rating + 4 103 Reviews
newegg
11%
Average Rating + 3 26 Reviews
newegg
3%
Poor Rating + 2 15 Reviews
newegg
2%
Very Poor Rating + 1 26 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
John Z.
Order Date : 12/23/2016

Rating + 5 Great Seller!

Fast free processing & shipping
The product I purchased exceeded my expectations
I would recommend World Wide Stereo to anyone looking for home audio upgrades
Seller Response:Hi John,
We received your rating regarding the order you placed with us and wanted to thank you for taking the time to reach out. We read all our feedback in the effort to make sure all of our customers are happy with our service, and we’re thrilled to have exceeded expectations. That’s what we aim for. We are here to help you anytime you need us, so if you have any questions, please let us know. Thanks for your order and we look forward to seeing you again soon.

World Wide Stereo
866.961.7781


Did you find this review helpful? Yes No

Ezra L.
Order Date : 12/24/2016

Rating + 5

I would definitely buy from them again. Quick delivery and when I sent them a question, they responded in a very timely manner.
Seller Response:Ezra,
We received your rating regarding the order you placed with us. We wanted to thank you for taking the time to reach out and share your kind words. For 37 years, World Wide Stereo had been creating smiles and we’re thrilled to see of your positive experience. As you mentioned in your review, we’re here for you if you need us and it’s always our pleasure to help. Thanks again for your order and we look forward to seeing you again soon.

All the best,
World Wide Stereo
866.961.7781


Did you find this review helpful? Yes No

Ezra L.
Order Date : 12/24/2016

Rating + 5

I would definitely buy from them again. Quick delivery and when I sent them a question, they responded in a very timely manner.
Seller Response:Ezra,
We received your rating regarding the order you placed with us. We wanted to thank you for taking the time to reach out and share your kind words. For 37 years, World Wide Stereo had been creating smiles and we’re thrilled to see of your positive experience. As you mentioned in your review, we’re here for you if you need us and it’s always our pleasure to help. Thanks again for your order and we look forward to seeing you again soon.

All the best,
World Wide Stereo
866.961.7781


Did you find this review helpful? Yes No

Tolga B.
Order Date : 12/12/2016

Rating + 5 Super fast shipping!

Great packaging and fast shipping!
Seller Response:Thank you for ordering your JBL Charge 3 Waterproof Portable Bluetooth Speaker. from World Wide Stereo. We’re here for you if you need anything. Enjoy.

Did you find this review helpful? Yes No

Tolga B.
Order Date : 12/12/2016

Rating + 5 Super fast shipping!

Great packaging and fast shipping!
Seller Response:Thank you for ordering your JBL Charge 3 Waterproof Portable Bluetooth Speaker. from World Wide Stereo. We’re here for you if you need anything. Enjoy.

Did you find this review helpful? Yes No

Jeffrey B.
Order Date : 11/25/2016

Rating + 5 These guys are SUPERB.

My first review posted anywhere (not even on Yelp).

We ordered a Denon receiver over the Black Friday sales weekend. Unfortunately, our model was completely sold out, and Ira S. from World Wide Stereo called to let me know they would offer a comparable Yamaha replacement. The offer was generous but, unfortunately, the specs did not meet the requirements we needed from our original order. The afternoon passed, and I got an email from Ira again that they would send us the next model up from our original.

They went above and beyond to make my experience great... and they really didn't have to. They could have refunded my money, or told me that the Yamaha was all they could supply. Instead, they went out of their way to make my family happy with this outstanding receiver.

Big thanks to Ira and the folks at WWS--the man deserves a raise!
Seller Response:Thanks so much for your very kind words. We do what we do out of our deep passion not only for music and sound but for people. I wish you and yours a great sounding holiday from all of us here at World Wide Stereo.

Very Genuinely,

Ira Segall
Senior Sales and Client Support Specialist
World Wide Stereo
1-866-961-7781 Ext 258


Did you find this review helpful? Yes No

Jeffrey B.
Order Date : 11/25/2016

Rating + 5 These guys are SUPERB.

My first review posted anywhere (not even on Yelp).

We ordered a Denon receiver over the Black Friday sales weekend. Unfortunately, our model was completely sold out, and Ira S. from World Wide Stereo called to let me know they would offer a comparable Yamaha replacement. The offer was generous but, unfortunately, the specs did not meet the requirements we needed from our original order. The afternoon passed, and I got an email from Ira again that they would send us the next model up from our original.

They went above and beyond to make my experience great... and they really didn't have to. They could have refunded my money, or told me that the Yamaha was all they could supply. Instead, they went out of their way to make my family happy with this outstanding receiver.

Big thanks to Ira and the folks at WWS--the man deserves a raise!
Seller Response:Thanks so much for your very kind words. We do what we do out of our deep passion not only for music and sound but for people. I wish you and yours a great sounding holiday from all of us here at World Wide Stereo.

Very Genuinely,

Ira Segall
Senior Sales and Client Support Specialist
World Wide Stereo
1-866-961-7781 Ext 258


Did you find this review helpful? Yes No

Jesse b.
Order Date : 11/24/2016

Rating + 5 good transaction

I bought a flat screen TV, it arrived a couple days later, it works, bought it at a good price. Good transaction.
Seller Response:Hi Jesse,

We received your comments regarding the order you placed with us for the Samsung TV and we wanted to personally reach out to thank you for the feedback! We read all our messages in the effort to make sure all of our customers are happy with our service, and it makes our day to hear of your positive experience. We are here to help you anytime you need us, so if you have any questions on your TV or need recommendations on how to further enhance your viewing experience, please let us know. Thanks again and we hope to see you again soon.

Happy Holidays,

World Wide Stereo
866.961.7781


Did you find this review helpful? Yes No

Jesse b.
Order Date : 11/24/2016

Rating + 5 good transaction

I bought a flat screen TV, it arrived a couple days later, it works, bought it at a good price. Good transaction.
Seller Response:Hi Jesse,

We received your comments regarding the order you placed with us for the Samsung TV and we wanted to personally reach out to thank you for the feedback! We read all our messages in the effort to make sure all of our customers are happy with our service, and it makes our day to hear of your positive experience. We are here to help you anytime you need us, so if you have any questions on your TV or need recommendations on how to further enhance your viewing experience, please let us know. Thanks again and we hope to see you again soon.

Happy Holidays,

World Wide Stereo
866.961.7781


Did you find this review helpful? Yes No

Alex S.
Order Date : 11/25/2016

Rating + 5 Great seller

Great seller fast shipping, will buy from them again.
Seller Response:Thanks so much. We're always here for you should you need us. Enjoy your speakers.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

Used Item Return Policy
  • Return for refund within: 60 days
  • Return for replacement within: 60 days
  • Restocking Fee: No

    Returns and Exchanges

    60 Day Money Back Guarantee
    The quality of our products and your happiness is guaranteed. You may return or exchange items in their original condition and packaging within 60 days.In addition, all orders placed between November 1 and December 1 may be returned until January 31.

    How do I return a product?
    Step 1 - Call or email us
    Start your return by calling us at 1.866.961.7781 or emailing onlinesales@wwstereo.com for an RMA# (Return Merchandise Authorization Number).
    Step 2 - Pack Carefully
    Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

    Step 3 - Ship the item back to us
    Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.
    After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.

    What if I want to exchange my product?
    When calling us, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s).

    What if my product is defective?
    Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.

    What if my product is damaged?
    If your product arrives damaged, please call us right away at 1.866.961.7781. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. To learn more about our shipping policy, click here.

    *Return Fees
    Freight & Oversize Return Fees: Items originally shipped via <b>free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floorstanding speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.866.961.7781 or email us at onlinesales@wwstereo.com.

    Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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