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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We are very proud to be able to help people all over the world with mobility solutions and advice. We are here for you or your loved one. The feedback we receive from our customers is what drives each of us everyday. Over 100,000 positive customer feedback.
Over 600,000 customers have been served with innovative products and exceptional value. Our Corporate Headquarters is located at 770 Industrial Park Dr. Evans, Georgia 30809.
- Returns Policy
Due to the personal and hygienic nature of the medical equipment and supplies we sell, certain products are non-returnable. If you have any questions regarding the product you're interested in, please call us 1.877.737.9877 for more information. If you need to return a product, our Customer Care Team can issue a RMA#. Items returned without a RMA# will not be credited or refunded.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.