- Email This Seller
Hidden Treasures Decor and More has been a trusted resource for all your Hallmark items as well as your Home Decor needs. We have been in business for over 30 years but now for the last 5 years we have been expanding our award winning service to our online customers. We have always stood by our motto that customer service really is #1. We hope you enjoy your shopping on Newegg.com and look forward to earning your trust with us.
- Returns Policy
Buyers may return any item if broken for a full refund or replacement. Buyer may also return any item for any reason if the item is in the same condition that it was sent to the customer minus the shipping fees to return.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.