- Email This Seller
At Luxury Divas, Fashion is our Passion. We understand that each client’s style can be as different as DNA. That’s precisely why we offer you one of the most extensive fashion apparel & accessory lines available anywhere. Whether your style is elegant, punk or extravagant, our aim is to have what you’re looking for.
We offer a complete satisfaction guarantee, simply because your satisfaction is our goal. We hope the combination of a fun, affordable shopping experience mixed with prompt quick shipping turns you into a “repeat” customer.
Thanks to customers like yourself, Luxury Divas has brought you the latest trends since 2001. All prepared and delivered to you with pride by tax-paying US Citizens. Shop us 7 days a week, 24 hours a day online or visit our exclusive Boutique located in Phillipsburg, NJ. Follow us on Facebook, MySpace and Twitter, we’d love to see your style!
- Returns Policy
We will be happy to exchange or refund your purchase for any reason. Merchandise must be in NEW & UNUSED condition, with the invoice, original tags, reason for return/exchange and in original packaging within 30 days of your shipping date (return shipping at your own expense). Ship via traceable mail to:
Luxury Divas Returns
Order #(Order number from packing slip here)
333 Morris Street
Phillipsburg, NJ 08865
All merchandise must be returned in new re-sellable condition or we cannot process the return. Upon receipt of merchandise, we will issue a refund via the method you paid, less shipping. We cannot reimburse the return shipping, shipping fees are part of the convenience of online shopping. All returns will be processed within 14 days of our receipt in the order received. Customer Service will email you notification when the return has been completed. Fragrance & Hosiery purchases are subject to above guidelines and must be returned UNOPENED in FACTORY SEALED PACKAGING as received. Large hats must be returned identically as shipped or we cannot process the return. We are not responsible for any damages incurred during shipping process. If you are returning a Coach bag, please note that the serial number inside the bag must match the serial number listed on the packing slip. Designer bags MUST be returned with original tags and in the box it was shipped in. If one or all of these requirements are not met, there will be no refund issued. Gift wrapping is not refundable. If you are returning an item or items that qualified for our Free Shipping Promotion, the refund issued will be via the method you paid, less the original shipping charge.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.