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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Creative Xpressions, LLC is dedicated to bringing their customers the finest quality arts and craft supplies. Our goal is to provide outstanding products, great customer service, fast shipping, and the highest quality. Give us a try and let your imagination run free!
- Returns Policy
Returns must be made within 30 days from the date of invoice. Please see below:
We guarantee satisfaction of our products. If for some reason you are unhappy with your purchase, we will gladly refund the product price less the shipping charges and 15% restocking fee.
Only new UNOPENED items will be accepted. Please contact us prior for return authorization. Item must be returned in the same condition received, in the original packaging. We do not accept returns of used items.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.