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Since 1970, Carmen's Vacuum has been one of the nation's top suppliers of vacuum cleaners, floor care items and janitorial supplies to end users, businesses, hospitals, schools, universities and more. We strive to provide the best product to our customer, whether it be an end user, retail customer, business-to-business, vacuum dealer, or anyone else who utilizes our services. Furthermore, we strive to provide excellent customer service on all levels, and to be knowledgeable of what we are providing to the customer with both a pleasant and accurate response.
- Returns Policy
For returns, the buyer will be responsible for all shipping cost, both the cost to return to the item to Carmen's Vacuum and the original shipping cost. This includes items that were offered with free shipping and shipped at our cost.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.