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70 Reviews (76% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-19 of 19
Ryan M.
Ordered on 5/21/2016
Do not buy from them. 6/13/2016 5:06:18 PM
Please dont risk your money with these people. They sold me some speakers that was low on specifications but other places they had specifications. Turns out these are the worst version that is sold and it is why they did have much specs. When I tried to return they sent me an email with <URL REMOVED> and <EMAIL REMOVED> so I couldnt read anything or contact them again. At the end of the email it said Thanks for shopping with us. They had NO intent to refund me so next day I filed with Paypal. Sadly Paypal could only see that newegg charged me. So they filed against Newegg. Not what I wanted but I did contact Newegg before this and they sent them an email telling them to refund me. So I hope Newegg drops these people soon. But Newegg is asking for the speakers back and offering a refund when they get them. So they are doing right.
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mohammed S.
Ordered on 3/5/2016
Beware this seller is a fraud they will give you RMA number but will not refund your money & communicate with you atall 4/22/2016 10:30:38 AM
Purchased 2 pair of Pioneer TS-M650PRO 6-½" Midbass Driver due to space issue didn't fit in my car so I called the store & Newegg that if i can return the product or exchange it for something else after that they issued me RMA number & I returned the merchandise with my own cost when they received the my item they sent me an email they have received my product & since then no communication after numbers of phone call back & forth with Newegg I'm writing this review after 30 days Please don't purchase any item from this seller. This seller doesn't care about anything & very poor communications & no customer service at all.
Warning * This seller will Issue you RMA number right away but they will not return your money or exchange for anything *
Still waiting for my refund...
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Jordan S.
Ordered on 12/14/2015
Absolutely ZERO communication from them 1/7/2016 11:24:07 AM
Zero eggs. Not recommended. The seller has had six days and four attempts to respond to my inquiry, and has failed to do so. I have attempted to contact them: directly, via Newegg, via Google, and via PayPal.
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Mr. Pawneezr
Ordered on 4/21/2015
SUPER FAST SHIPPING 4/23/2015 11:48:20 AM
I have bought FOUR total pairs of speakers from this seller and I have had a 100% satisfaction experience every time. Speakers are brand new in original box and worked perfectly. Shipping has been SUPER fast. two or three days top.
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Anonymous
Ordered on 12/23/2014
1/30/2015 4:16:38 AM
Don't bother using this website...esp if u might need to return something. Such a hassle to return something and they charge a restocking fee....
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Weston
Ordered on 12/4/2014
DO NOT ORDER FROM SELLER 1/7/2015 5:39:20 PM
I purchased an In-Dash unit for my vehicle on 12/4/14. The package was lost after the label was created. UPS contacted me about the shipment but the seller never contacted me. It is 1/7 and Newegg is trying to help me with this. I'm out $750 and I've e-mailed seller several times and no received no response. UPS has issued a claim and I still have no refund or replacement. Wouldn't you contact your customer if the package was lost?? I guess they feel that holding someone's $750 before Christmas is just a normal thing to do. So thank you Hooked on Tronics for helping the reputation for 3rd party sellers on Newegg.com. Seller BEWARE.
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Anonymous
Ordered on 9/22/2014
HookedOnTronics 11/17/2014 11:54:16 AM
Purchased multiple head units from this reseller. Have tried to get a failed unit returned or replaced. Seller does not respond and there is no sign of any customer service. I will not purchase from this seller again.
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Jefden01
Ordered on 8/29/2014
DVD returned, Poor RMA system 10/16/2014 7:33:47 AM
The DVD did not work properly.
The Newegg link for an RMA is either not connected to the vendor, HookedONTronics or is not monitored. I attempted three separate RMA requests. After calling and emailing for an RMA I received one. I shipped the return item and it has been since 26 September when I have had USPS confirmation the RMA item was received. No response and it is October 16th. I have submitted another inquiry through Newegg in which i was told this would take time to process. HookeOnTronics has earned a poor rating for slow response time for RMA and very poor communication with the customer.
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Colorsound
Ordered on 8/2/2014
Great seller 8/10/2014 8:35:41 AM
Product arrived fast and without an issue. Exactly as advertised. Just as if I had bought it directly from Newegg.
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Mike
Ordered on 6/26/2014
Repeat customer 7/2/2014 3:03:45 PM
After receiving great customer support for the first HighKick Back up Parking Sensor system, I decided to put another system in my 2nd car. The package was ordered on Thursday and arrived on Tuesday. Great!!!
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Mike
Ordered on 6/12/2014
Great Service 7/2/2014 2:59:50 PM
Purchased back up sensor system from HookedOn Tronics. The package arrived right on time. After installing the system, one of the 4 sensors was overly sensitive. After contacting them on the phone, they promptly sent a new sensor for free. This is great service! 5 Big Stars!!!
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Scott
Ordered on 4/17/2014
would buy again 5/9/2014 7:20:19 AM
I got the item very quickly and it was exactly as described.
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Marty
Ordered on 2/24/2014
In time as promised 3/23/2014 2:49:24 PM
Needed it in a hurry, they got it to me as promised.
Thanks
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Buy4myoffice
Ordered on 12/12/2013
Purchased display model unknowningly 3/5/2014 7:24:46 AM
I ordered a pair of speakers from this Seller for a Christmas present for my son, which was advertised as new. However, when the box arrived, it was obvious that it been opened previously by the tape tear marks...and clearly it looked more like a used gift than a new one. When installing the speakers, I observed that one was VERY dust on the underside, which leads me to believe it was a display sample in a store. The other was in new condition. I contacted the seller upon receipt, and they offered to take it back to their credit, but first denied the possibility that the box would have been opened before and suggested it was probably a shipping issue. I didn't have enough time to get a replacement item before the holidays so we just let it be. I am sure the seller would have done the honorable thing to take the return, but it would have been more honorable to advertise that it has been a display sample and would arrive as an opened package. Then I would have made a diff purchase
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unhappy
Ordered on 2/22/2014
2 day shipping ,? 3/2/2014 8:31:12 PM
payed extra $10 FOR 2DAY SHIPPING. Wasted money, 5 day
in transit ,regular postage USPS was how it was sent. RIP OFF
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Anonymous
Ordered on 1/11/2014
Slow Shipping 1/16/2014 11:45:23 AM
I paid extra for 2 day shipping and we are now approaching day 5 and still no product.

Very Disappointed.
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Anonymous
Ordered on 12/23/2013
1/2/2014 10:52:16 AM
Great price, Camera shipped lightning fast for a holiday week. Awesome experience
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Bruce
Ordered on 7/2/2013
Marine Speakers 7/17/2013 1:39:49 PM
Product just as described, great price. Fast shipping. Thanks!
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robo454
Ordered on 7/10/2013
Awsome seller 7/14/2013 4:22:44 PM
ALL the products I ordered arrived very quickly. Everything works perfect. I will buy from you again thank you.
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