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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Mobile Karma is the preeminent seller of refurbished and new cellular phones, tablets, and mobile accessories. We are a seller committed to sustainable conduct. By offering certified refurbished electronic products, we are enabling the further use of mobile devices and preventing the otherwise discarding of these electronic devices to landfills. We also take great care and give utmost attention to our products and customer service, so that when the time is right for you to buy a phone, tablet, netbook, and/or laptop we're ready to help!

Please, feel free to email us at mobilekarma@recellular.com or call us toll free at 1-800-456-9624 (9am - 4pm EST Monday to Friday) and we will get back to you as soon as possible.

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54 Reviews (31% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 37
W-loco
Ordered on 6/2/2014
Great! 6/13/2014 7:40:00 AM
Normally I'm not the type to leave a review, but I've had a contrasting experience compared to what others who have reviewed have seen, so I guess this is my way of saying thank you. I was skeptical like most when ordering 2 refurbished iPhone 5's (great deals by the way). They arrived in 4-5 days on standard shipping. They came in better condition than what I was expecting. So far it's been a week and I have been extremely happy with both phones - no issues, no missing features, no problems. If you're looking for a quality refurb I would recommend going with Mobile Karma.
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ABDC
Ordered on 5/12/2014
Just as described. Fast shipping 5/24/2014 5:09:47 PM
I was a little worried after reading some of the reviews but my phone arrived in the condition as described. The screen was mint and the overall condition was great. Phone works perfectly. The phone shipped the very next day and arrived quickly. Happy with the transaction
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Matt
Ordered on 4/25/2014
very bad experience! 5/21/2014 4:26:53 PM
Product was mislabeled and ive now been waiting 16 days 4 of which were weekends but still have not received any refund.. and im sure they will still try and charge me the 30% restocking fee even tho it was their mistake! Will never
shop with mobile karma again.
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yeh007
Ordered on 4/18/2014
bad 5/12/2014 12:03:49 PM
phone do not work
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LadyJSummers
Ordered on 3/26/2014
LOVE. 5/6/2014 1:18:19 PM
I bought this for my daughter for her birthday. It's the phone she researched and wanted. I found the best price here on New Egg. She is very pleased with her phone. All we had to do was order a Sim card from Straighttalk and we were good to go. The phone is a refurb and she hasn't had any issues. I feel good about her going away to school and having a good phone with her, that she loves. The price, the shipping, and the phone itself was all great. I contacted the seller prior to buying with questions and the response time was excellent and my questions were answered. Thank you!
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Jason
Ordered on 4/22/2014
Sketchy Success 5/5/2014 1:33:19 PM
I needed an iphone replacement for my wife's broken one, and this seemed like an option. It arrived in good shape, however there was no sim card inside. I needed it for the Sprint network, the IMEI was a Verizon IMEI, but I was able to get it cataloged and put in at Sprint, use my Sprint SIM from the old phone and it actually worked... however there were no instructions for this... Also before inserting the SIM you can tell it was a Verizon phone when you tried to call out it hit the verizon network. It took about 2 days for Sprint to provision the phone because it wasn't originally on their network, but it was successful and so far it's been working well.
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mb
Ordered on 3/19/2014
no really a refurb 4/2/2014 6:49:19 AM
purchased a 'refurb' iphone... it's not a year old, but 2 years, runs on 3G...refurbs are usually from manufacture, or look like it couldve been- the center button is scratched up, the toggle to silence is so dirty I didn't see the orange. AND worst yet- a CHIP in the glass!!! soo not refurb quality
Mobile Karma Response:
You are covered by a 30 day warranty, if you for any reason are not satisfied with your purchase you have the option of replacement if one is in stock or a full refund upon return. Would you like to exercise this warranty? I see no correspondence from you indicating an issue of any kind? We can not resolve an issue if we are not aware there is one. I you received a product in the condition you are indicating then please let us address this and resolve it for you?
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xfactor480
Ordered on 3/29/2014
communication 4/1/2014 9:31:00 AM
no communication
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John
Ordered on 2/27/2014
iPad2 3/14/2014 7:11:25 PM
This order was not my usual experience with Newegg. Although the order was undamaged the box lacked sufficient packing. The box was 2x2x12, the iPad was in a padded envelope and the charger was just placed in the box, that was all the packing. Previous orders have usually arrived within 1 or 2 days. This one took about a week, within the posted delivery date but not what I've come to expect from Newegg.
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beth
Ordered on 9/21/2013
Not so helpful 3/7/2014 12:58:21 PM
First phone had a loose charge port, second had defects in the glass where it was attached to the underlying circiuts -- the second RMA required i pay to send it back, so i asked about it, and never heard back. ended up keeping the phone, but would never use this company again. Apparently i couldn't have gotten a 3rd phone, anyway, because they didn't have any more in that condition (refurb/like new). Individuals were helpful when i spoke with them, but NEVER got back to me (i'm guessing they were overworked) Also, this is a sub-company - everything I dealt with mentioned "Recellular" (shipping labels, invoice, emails, etc)
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Noe1768
Ordered on 2/20/2014
iPhone 4 32g - $159 3/1/2014 11:34:06 AM
I ordered from Mobile Karma because they had the cheapest price on a Verizon iPhone 4 that I needed for work. The arrival date was listed at 5 days. After reading all the negative reviews, I started regretting my purchase. However, I was pleasantly surprised when my phone arrived in 6 days. It came fully charged, with a charger cable, and was ready for activation which I really appreciated. Best of all, the phone was in very nice condition with no visible signs of wear. So far, it has functioned flawlessly. I don't know if these folks were guilty of all the previous complaints, but they exceeded my expectations and I would do business with them again. Thank you!
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Ed Emrath
Ordered on 1/24/2014
2/20/2014 6:18:58 PM
This is the worst service I have ever received. I will post that I think Newegg and Mobile Karma stink on all my social media and advise people to shop elsewhere. I was sent a phone that was unusable through incompetence. I sent it back and it was received on 12Feb by USPS tracking and only now on the 20Feb I'm told I will get a refund in 3-6 more days!!!! unbelievable
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Anonymous
Ordered on 11/1/2013
damaged item, bad RMA service 1/16/2014 8:26:54 AM
damaged item, bad RMA service
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Lindsay
Ordered on 12/2/2013
Useless, don't buy here 12/29/2013 11:35:52 AM
They don't deserve 1egg. Phone listed as refurbished yet came with worn buttons, sticky exterior, scratched screens, and food still on it! Emailed twice but NO response. Called 800 number which was conveniently out of order... For over a week??? Kick off Newegg. Not a seller to deal with.
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Kenny D
Ordered on 11/16/2013
Don't buy from Mobile Karma 12/13/2013 12:41:46 PM
I bought a Iphone 4S From Mobile Karma.
The phone was running great for about two weeks.
Then it started to slow down in processing REALLY bad I couldn't even text on it. So i did what anyone would do. I emailed them through the link provided on their page that I'd like to return it for my money back, so i waited the suggested 24 to 48 hours ...No reply.. I Emailed them again..nothing.. so i looked even further and saw that they have a 1-800 number..Guess what they said..We are having "Technical difficulties" with our phone lines.. But i got a different Email address out of that recording.. So i just forwarded all of my other emails to THAT address.. My 30 day money back guarantee went out just days ago. So there's probably nothing i can do..Except warn anyone else.. DO NOT BUY ANYTHING FROM THESE GUYS! That is all..
Mobile Karma Response:
We were contacted on the 7th , 10th and 11th all of which were responded to at the time. We provided an RMA for return to the customer on the 11th and nothing has been returned back. As soon as the item is received a refund will be issued.
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Anonymous
Ordered on 11/29/2013
DO NOT BUY FROM THIS SELLER 12/11/2013 7:40:56 AM
I would rate 0 if I could. Ithe description is not accurate. i bought an iphone that was supposed to be ready for activation with my provider - its not. they ignore all my emails, the phone # is a recording and I am stuck with a phone I can not use. I will never buy from here again
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calio
Ordered on 11/23/2013
What kind of online company doesn't allow returns? 12/11/2013 7:33:29 AM
I am disappointed with both Mobile Karma and Newegg. First of all what kind of online retailer does not offer the buyer a return/refund on their product that they haven't even opened. This isn't e bay. I was going to buy more items from mobile karma, but I'm never going to purchase anything from Mobile Karma or Newegg again. On top of all this, Mobile Karma was offering a better cell phone on their website for a cheaper price than the phone I bought on newegg.
Mobile Karma Response:
According to return information we just received this item back in our possession Today
December 26, 2013 , 11:17 am
Available for Pickup
DEXTER, MI 48130

Customer was offered a refund upon return and has only now been received back. A refund will be issued as requested.
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twb962
Ordered on 11/26/2013
Iphone 4S DOA 12/10/2013 3:09:57 PM
The only reason I give you one star is because I can,t give a -5. The phone arrived DOA when trying to get a RMA number I find out your phone number is not working. After repeated E-Mails I have not gotten an answer. NEVER BUY FROM THIS SELLER !!!! I can not see why Newegg works with this type of seller. I may have to go elsewhere for my next order.
Mobile Karma Response:
We have responded to your request 3 times now and provided you with an rma to return this item for a replacement as you requested? What is it that we have not responded to at this time as we most certainly don't want our customers to feel ignored. I promise you this is NOT the case. Please let me know what you need to resolve this issue.

Regards,
Shelly
Customer Support Lead
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burned_customer
Ordered on 11/13/2013
Mis-shipped model 11/19/2013 10:00:42 AM
What can one say about a seller who cannot distinguish a CDMA cellular from a model utilizing GSM when shipping to a customer? Stay away from this seller. Must be a good method reduce stock using CDMA. My conclusion steer clear if you are in need of GSM phone of the model you want.
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cellguy
Ordered on 11/4/2013
LISTED AS "Refurbished" ACTUALLY HEAVILY USED 11/13/2013 3:19:53 PM
NEVER BUY FROM THIS SELLER
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