- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Mobile Karma is the preeminent seller of refurbished and new cellular phones, tablets, and mobile accessories. We are a seller committed to sustainable conduct. By offering certified refurbished electronic products, we are enabling the further use of mobile devices and preventing the otherwise discarding of these electronic devices to landfills. We also take great care and give utmost attention to our products and customer service, so that when the time is right for you to buy a phone, tablet, netbook, and/or laptop we're ready to help!
Please, feel free to email us at firstname.lastname@example.org or call us toll free at 1-800-456-9624 (9am - 4pm EST Monday to Friday) and we will get back to you as soon as possible.
- Returns Policy
We offer a 30 day warranty on most items and a 60 day replacement, please check the listing for specific warranty details. If you believe the item you received is not as described, please notify us within 10 days of the delivery date. If a product is defective, a replacement (providing stock of the exact make/model/color/condition is available) or a refund may be offered if we are contacted within the specified warranty period within the listing. Please contact us for a RMA # (Return Materials Authorization) prior to returning any item. Obtaining a RMA# is the only way to ensure a refund will be processed. Should any of the included accessories (i.e. battery/wall charger/back cover) not work properly, please contact us so we can send you a replacement. No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued. Buyer pays return postage for most returns. Postage will not be refunded for purchases outside the U.S. We reserve the right to charge a restocking fee on any returned item.
If there is a problem with your order, please contact us at email@example.com or reach us at 1-800-456-9624 between 8:00am and 5:00 pm EST, Monday through Friday. We'd love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.