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Our goal at CellFactoryOutlet is to bring customer's top quality cell phones accessories at factory wholes sale prices. In a world where technology is rapidly changing, we strive to carry the newest state of the art products at prices that you can't find in a retail store.
Cell Factory Outlet is completely committed to excellence in both product quality and customer service. We are committed to doing all that is necessary in order to keep you a satisfied and returning customer! As a Cell Factory Outlet customer, you can confidently place your order with the knowledge that it will be delivered on time and correct.
We are open for online sales 24 hours a day. Our helpful customer service department is available to answer your questions about our products, assist you with returns, and will provide you with tracking information Monday through Friday from 9:00am until 5:00pm Pacific Standard Time or via email.
As a company whose number one dedication is serving you the valued buyer, we will continue on our quest for perfection!
- Returns Policy
To be placed in later
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.